Can't reach UM, can't reach my UM UK number, no reply to e-mail

kaydee

Is it just me? I e-mailed UM a week ago about a balance transfer and haven't received a reply. I just tried calling my UM+ (UK number) and can't reach it with any carrier - when I call I hear a ringing, but the phone itself doesnt' ring.

I've also tried calling UM on their UK number and can't get through at all.

Anyone else having this problem? Is your SIM working?

Thanks!

depee · 18-03-2009, 20:59

Quote:

Originally Posted by kaydee

Is it just me? I e-mailed UM a week ago about a balance transfer and haven't received a reply. I just tried calling my UM+ (UK number) and can't reach it with any carrier - when I call I hear a ringing, but the phone itself doesnt' ring.

Thanks!

Hi,

My UM+ SIM is working in Germany without problems. The SIM is connected to the Vodafone DE network.

I've also sent an email to UM for about one week and I don't have an answer.

Regards,

Detlef

kaydee · 18-03-2009, 21:03

Quote:

Originally Posted by depee

Hi,

My UM+ SIM is working in Germany without problems. The SIM is connected to the Vodafone DE network.

I've also sent an email to UM for about one week and I don't have an answer.

Regards,

Detlef

Thanks! Maybe it is a network problem with Rogers right now - I'll try again later.

I appreciate your response

kupe · 01-04-2009, 16:07

Quote:

Originally Posted by kaydee

Is it just me? I e-mailed UM a week ago about a balance transfer and haven't received a reply....
Anyone else having this problem? Is your SIM working?

Thanks!

Kaydee-

I also have several support tickets open with UM as well- including a balance transfer request like you. I also haven't heard anything in over a week. Something strange going on at UM for sure- they recently stopped offering any +423 sims.

Kupe

albino · 01-04-2009, 19:17

I cant make calls with my United Mobile Sim at the moment, but incoming is OK and texting OK. Managed to get hold of support who said they have a problem that they are working on.

kaydee · 01-04-2009, 21:08

I haven't been able to make calls for two weeks and still no reply to any of my tickets

None of my regular long distance carriers will terminate calls to +423 anymore due to "security problems" so I guess I'll be moving on from UM soon...

Stu · 01-04-2009, 22:20

I used them just fine in the Netherlands.

myonlymobile · 02-04-2009, 12:40

I have been having problems reaching the UM+ SIM for incoming calls. Sometimes it works, sometimes it does not. SMS seems to be working.

Please send me an IM if you need a way to call +423-6 numbers, I have a route that is fairly reliable at US$0.19/min.

PhotoJim · 02-04-2009, 15:56

Quote:

Originally Posted by kaydee

None of my regular long distance carriers will terminate calls to +423 anymore due to "security problems" so I guess I'll be moving on from UM soon...

That seems pretty lame. Liechtenstein is a legitimate country. I've visited Vaduz personally. It ain't big, but it's real and it's a pretty civilized place.

snidely · 03-04-2009, 00:28

Quote:

Originally Posted by PhotoJim

That seems pretty lame. Liechtenstein is a legitimate country. I've visited Vaduz personally. It ain't big, but it's real and it's a pretty civilized place.

In the U.S., many LD carriers stopped handling calls to +423 mobiles starting 2 or more years ago. i think the problem was complaints fom customers about the HIGH prices/charges that showed up on their bills.

...mike

	(#1)
kaydee (Offline) Junior Member Amateur Member Posts: 27 Join Date: 09 Feb 2006 Country:	Can't reach UM, can't reach my UM UK number, no reply to e-mail - 18-03-2009, 17:28 Is it just me? I e-mailed UM a week ago about a balance transfer and haven't received a reply. I just tried calling my UM+ (UK number) and can't reach it with any carrier - when I call I hear a ringing, but the phone itself doesnt' ring. I've also tried calling UM on their UK number and can't get through at all. Anyone else having this problem? Is your SIM working? Thanks!

	(#5)
albino (Offline) Member Advanced Member Posts: 52 Join Date: 04 Feb 2006 Country:	01-04-2009, 19:17 I cant make calls with my United Mobile Sim at the moment, but incoming is OK and texting OK. Managed to get hold of support who said they have a problem that they are working on.

	(#6)
kaydee (Offline) Junior Member Amateur Member Posts: 27 Join Date: 09 Feb 2006 Country:	01-04-2009, 21:08 I haven't been able to make calls for two weeks and still no reply to any of my tickets None of my regular long distance carriers will terminate calls to +423 anymore due to "security problems" so I guess I'll be moving on from UM soon...

	(#7)
Stu (Offline) Senior Member Prepaid Guru Posts: 1,091 Join Date: 11 Feb 2004 Location: Detroit (formerly Dubai) Country:	01-04-2009, 22:20 I used them just fine in the Netherlands.

	(#8)
myonlymobile (Offline) Junior Member Newbie Posts: 7 Join Date: 06 Jun 2007 Country:	02-04-2009, 12:40 I have been having problems reaching the UM+ SIM for incoming calls. Sometimes it works, sometimes it does not. SMS seems to be working. Please send me an IM if you need a way to call +423-6 numbers, I have a route that is fairly reliable at US$0.19/min.