Can't reach UM, can't reach my UM UK number, no reply to e-mail

[albino]

Hmm me too, I have almost 200 Euros of credit on my UM +423. Havent been able to get hold of them so it looks like they are going to be shisters and try scam me on it. Wont be going for their +44 thats for sure. Has anyone been able to get money out of them? Surely they are legally liable to give +423 clients their money back?

[bbob]

Not directly but there were some warning signs a few month's ago.

According to a post here the +423 platform of UM was for sale. You normally don't sell if you are making goog money.

Next warming was UM charging a fixed amount to receive incoming calls. It looks like they need this to generate extra income as some other carriers are not doing this.

I switched form UM+ to another roaming card a few month's ago I recommend more people to do that. I use Travel Sim -100% Free Roaming - No Connetion Charge - No Daily Fee - GSM Travel Sim Card no funny monthly charges, minimums or ratio's just a yearly fee of I believe 10 pounds or euro to keep the card active.

Also I recommend buy your own did number and setup your own call forward to your roaming card. This forwarding will cost you maximum 10 eurocents using the right voip carrier. If one roaming card goed out of business just by another one and forward to that number. You just give friends and customers your did number.

[Bossman]

This may be old news. If so, moderators please accept my apology and delete.

I noticed that the rate calculation no longer includes the +423 rate. Only rates for +44793. Definitely another indication that they will not longer be supporting the +423 number for voice calls.

[hrgajek]

Hello,

I've got the change letter by registered mail (stamp 25 March 2009) the letter was in german language. Two or three other UM423 customers received this letter, too and reported this in various user-forums (e.g. Telefon-Treff - die Mobilfunk-Community in german language --> Prepaid --> "Der United-Mobile Thread")

I talked to UM this Morning:
The UM423 System is still "broken", what means, nobody can make outgoing calls or send outgoing Text-SMS at the moment. What works are incoming calls and DATA (tested by myself)

I cannot be said, when the UM423 will be complete ok, but they are working for a solution.

The UM-Customer Care suffers under a big lot of requests for transferring money from the UM423 to the UM+ account, so they ask for a little patience.

I'll come back, if there are additional news from UM.

[kupe]

Originally Posted by hrgajek

The UM423 System is still "broken", what means, nobody can make outgoing calls or send outgoing Text-SMS at the moment.

I can confirm that. I just returned from Paris where I could make no calls on my +423 sim. Continuous "Network Busy" messages.

Originally Posted by hrgajek

The UM-Customer Care suffers under a big lot of requests for transferring money from the UM423 to the UM+ account, so they ask for a little patience.

I can't get them to reply to any tickets on any subject.

Kupe

[hrgajek]

Hello,

just received the following information from Sven Donhuysen, CEO of United-Mobile, please read carefully, some topics are brand new:

Dear Partner

As world-leader in low-cost roaming services, United Mobile has
Started with new initiatives into 2009 focusing on improving our service to you.

As a part of that program we have invested millions in the past two years into
the development of our new service that allows us to increase our
quality-of-service levels significantly. Most of our customer base is Already using the new service.

To benefit from the new service, you need to switch to distributing
the new United-Mobile SIM card. Simultaneously, your existing clients will
Also get a new number with a +44 prefix (UK) which is cheaper to call, more
Reliable and provides greater worldwide coverage with more roaming partners.

Customer complaints in the last few weeks have dramatically
increased regarding the accessibility of the +423 SIM card,
especially from landline carriers. We have undertaken massive efforts to solve
the problem but were unable to do so. Due to this problem and the involved legal
dispute our partner Mobilkom has notified us that the +423 platform will be switched off today.

We deeply regret this measure, but are offering you to supply all of
your active customers with free +44 SIMs and a free call-value top up of
10€.

Additionally existing call value can be migrated from +423 to +44 SIMs.

Should you have any questions, please do not hesitate to contact us
at customer.service@united-mobile. Com

Yours sincerely,
Sven Donhuysen
CEO

In short words: UM 423 Plattform will be switched offline in these days.
Existing customers get a new Phone-Number on the UM 44 Plattform, if they haven't one.
UM423 Accounts can be transferred to the new UM 44 (UM+) Account.

Customer Care is a little bit overloaded at this days so be patient.

[kupe]

Originally Posted by hrgajek

Hello,

just received the following information from Sven Donhuysen, CEO of United-Mobile, please read carefully, some topics are brand new:

Simultaneously, your existing clients will
Also get a new number with a +44 prefix (UK) which is cheaper to call, more
Reliable and provides greater worldwide coverage with more roaming partners.

Thanks for the update. Do you know, are they actually issuing new +44 Sims to existing +423 customers, or are they changing the phone numbers on existing +423 sims to +44 numbers?

Thanks!

Kupe

[kupe]

Grrrr- UM really MUST start replying to open support tickets! The balance on my +44 sim is now down to 33 euro cents, but with a large balance remaining on my +423 sim. I've asked them repeatedly to transfer that balance, with no reply.

Now tomorrow I leave for Europe again, without enough balance on my +44 card to use and the +423 sim is unusable.

Why not simply top-up the +44 sim you ask? Simple- I would have to be crazy to send them more money when by all appearances the company is in disarray and non-functioning.

Uggghhh.

Kupe

[inquisitor]

Since I couldn't establish data sessions with my UM +423 SIM neither in Switzerland nor in Bulgaria today, I fear Henning's prohpecy is coming true.

[hrgajek]

Hello,

Originally Posted by kupe

Thanks for the update. Do you know, are they actually issuing new +44 Sims to existing +423 customers, or are they changing the phone numbers on existing +423 sims to +44 numbers?

They are issuing complete NEW SIM-Cards.
The old Company was Mobilkom of Liechtenstein (a subsidiary of Austrian Telekom "Mobilkom A1")
The "new" Company is "Jersey Telecom" the "official" Telecom for Jersey Islands (which belong to the United-Kingdom, but not to the EU)

By the way its no prophecy, its sad fact. First customers report, that even Data transmissions are impossible with UM423 now.