Can't reach UM, can't reach my UM UK number, no reply to e-mail

[kupe]

Originally Posted by hrgajek

Hello,

just received the following information from Sven Donhuysen, CEO of United-Mobile, please read carefully, some topics are brand new:

Simultaneously, your existing clients will
Also get a new number with a +44 prefix (UK) which is cheaper to call, more
Reliable and provides greater worldwide coverage with more roaming partners.

Thanks for the update. Do you know, are they actually issuing new +44 Sims to existing +423 customers, or are they changing the phone numbers on existing +423 sims to +44 numbers?

Thanks!

Kupe

[kupe]

Grrrr- UM really MUST start replying to open support tickets! The balance on my +44 sim is now down to 33 euro cents, but with a large balance remaining on my +423 sim. I've asked them repeatedly to transfer that balance, with no reply.

Now tomorrow I leave for Europe again, without enough balance on my +44 card to use and the +423 sim is unusable.

Why not simply top-up the +44 sim you ask? Simple- I would have to be crazy to send them more money when by all appearances the company is in disarray and non-functioning.

Uggghhh.

Kupe

[hrgajek]

Hello,

Originally Posted by kupe

Thanks for the update. Do you know, are they actually issuing new +44 Sims to existing +423 customers, or are they changing the phone numbers on existing +423 sims to +44 numbers?

They are issuing complete NEW SIM-Cards.
The old Company was Mobilkom of Liechtenstein (a subsidiary of Austrian Telekom "Mobilkom A1")
The "new" Company is "Jersey Telecom" the "official" Telecom for Jersey Islands (which belong to the United-Kingdom, but not to the EU)

By the way its no prophecy, its sad fact. First customers report, that even Data transmissions are impossible with UM423 now.

[kupe]

Originally Posted by hrgajek

Hello,
They are issuing complete NEW SIM-Cards.

Ugggh- that hurts because I bought a +44 UM sim two weeks ago due to the constant "Network Busy" issues on my UM +423 sim.

Kupe

[hrgajek]

Hello,

Originally Posted by kupe

Ugggh- that hurts because I bought a +44 UM sim two weeks ago due to the constant "Network Busy" issues on my UM +423 sim.

No Problem. You can ask the customer support to shift the money to your just fresh bought UM44 SIM-Card.

[kupe]

Originally Posted by hrgajek

Hello,
No Problem. You can ask the customer support to shift the money to your just fresh bought UM44 SIM-Card.

LOL! If only it were that easy! I have asked them to do this every other day for more than two weeks now! No response and no transfer.

Kupe