Wind coming to Canada

[BLC]

Originally Posted by VladS

I passed by a Wind store last Friday and I just had to stop and grab a phone. So far I'm not at all impressed with Wind.

The activation was a pain. I started it at 10am on Saturday and the phone only came to life on Sunday at 4PM, after being on the phone with pretty much everyone in their food chain. Basically the initial activations rep messed-up the process and the SIM card info dropped out of the HLR.

The problems didn't stop at the activation. Even inside their already-too-small coverage area there are many dead-zones. In building coverage is mediocre. To make things worse, handoffs to Rogers are slow (in the upwards of 30 seconds).

To this you add friendly but quite clueless CSRs and you have a mess on your hands.

Unless things improve dramatically in the next 3-4 weeks, I plan to take the phone back and cancel the service.

At least yours is working! I had mediocre service for a half an hour and nothing since. Can't make or recieve calls. The only thing that works is messaging. I gave up talking to them as they don't have a clue. Supposedly they have a request in to the service department but I've heard nothing. I'am leaving it until next week when I'll return the phone for a refund. Maybe in a year or 2 if they survive we can give them another try.

[VladS]

Originally Posted by BLC

At least yours is working! I had mediocre service for a half an hour and nothing since. Can't make or recieve calls. The only thing that works is messaging. I gave up talking to them as they don't have a clue. Supposedly they have a request in to the service department but I've heard nothing. I'am leaving it until next week when I'll return the phone for a refund. Maybe in a year or 2 if they survive we can give them another try.

First tier support staff are just as bad as those at Rogers, Telus and Bell.

Call and ask to be escalated to management. Some of the Wind upper tier managers do in fact know what an HLR is and even have access to it.

[BLC]

Originally Posted by VladS

First tier support staff are just as bad as those at Rogers, Telus and Bell.

Call and ask to be escalated to management. Some of the Wind upper tier managers do in fact know what an HLR is and even have access to it.

Finally gave up and took the phone back. Nobody buying in the store and lots of people returning their phones!
If they survive this fiasco I will give them another try in a year or so.
Just found a deal with Bell. 10 cents a minute on prepaid provided you put in a least $10/month.