Wind coming to Canada

[BLC]

Originally Posted by PhotoJim

Do any Wind Italy clients actually have a phone that supports UMTS 1700? Certainly none of the Wind-supplied phones in Italy will.

Until phones that have this band are more widespread, a roaming agreement isn't all that useful.

Now, Wind Canada roaming on Wind Italy would be very useful indeed.

Not that I know of yet. You can use your Wind Italy sim in an unlocked Wind Canada phone and vice versa as a Wind Canada phone won't work in Italy except as GSM, no 3g. Until they make 3g phones with all frequencies it will be a problem.

[rockjock]

BLC you could place your sim into a WInd canada phone I think, but they are locked and so far no one has reported on a method to unlock them...but I think you would be roaming on rogers the whole time. AFAIK here are 17 or so handsets only that will run off wind canada AWS1700, Time will tell if hey go any farther. It would seem my Wind.GR sim needs to be registered and it was not oh well..

it seems like WIND.GR and WIND.IT and WIND.CDN share only the name.. nothing else. Oh a funny note the training manuals they used were translated to english and made little sense as did the website prices were in British pounds.. this led more and more people to ask what is Canadian about this company.. handsets imported from overseas was another point brought up.

this is going to be interesting.. so far my plan has gone down in price...

Originally Posted by BLC

Not that I know of yet. You can use your Wind Italy sim in an unlocked Wind Canada phone and vice versa as a Wind Canada phone won't work in Italy except as GSM, no 3g. Until they make 3g phones with all frequencies it will be a problem.

[BLC]

Originally Posted by rockjock

BLC you could place your sim into a WInd canada phone I think, but they are locked and so far no one has reported on a method to unlock them...but I think you would be roaming on rogers the whole time. AFAIK here are 17 or so handsets only that will run off wind canada AWS1700, Time will tell if hey go any farther. It would seem my Wind.GR sim needs to be registered and it was not oh well..

it seems like WIND.GR and WIND.IT and WIND.CDN share only the name.. nothing else. Oh a funny note the training manuals they used were translated to english and made little sense as did the website prices were in British pounds.. this led more and more people to ask what is Canadian about this company.. handsets imported from overseas was another point brought up.

this is going to be interesting.. so far my plan has gone down in price...

Wind Italy's roaming agreement is with Rogers right now and is some ridiculous rate (1.50 euro a minute I think). The sim would work in Wind Canada phones if they had an agreement.

[Effendi]

Originally Posted by BLC

Wind Italy's roaming agreement is with Rogers right now and is some ridiculous rate (1.50 euro a minute I think). The sim would work in Wind Canada phones if they had an agreement.

It's 2€/min outgoing, 1€/min incoming.
It should work only on Rogers, which is the only GSM network in Canada (at least nationwide). Probably new agreements will follow, surely at least with Wind Canada.

[VladS]

I passed by a Wind store last Friday and I just had to stop and grab a phone. So far I'm not at all impressed with Wind.

The activation was a pain. I started it at 10am on Saturday and the phone only came to life on Sunday at 4PM, after being on the phone with pretty much everyone in their food chain. Basically the initial activations rep messed-up the process and the SIM card info dropped out of the HLR.

The problems didn't stop at the activation. Even inside their already-too-small coverage area there are many dead-zones. In building coverage is mediocre. To make things worse, handoffs to Rogers are slow (in the upwards of 30 seconds).

To this you add friendly but quite clueless CSRs and you have a mess on your hands.

Unless things improve dramatically in the next 3-4 weeks, I plan to take the phone back and cancel the service.

[BLC]

Originally Posted by VladS

I passed by a Wind store last Friday and I just had to stop and grab a phone. So far I'm not at all impressed with Wind.

The activation was a pain. I started it at 10am on Saturday and the phone only came to life on Sunday at 4PM, after being on the phone with pretty much everyone in their food chain. Basically the initial activations rep messed-up the process and the SIM card info dropped out of the HLR.

The problems didn't stop at the activation. Even inside their already-too-small coverage area there are many dead-zones. In building coverage is mediocre. To make things worse, handoffs to Rogers are slow (in the upwards of 30 seconds).

To this you add friendly but quite clueless CSRs and you have a mess on your hands.

Unless things improve dramatically in the next 3-4 weeks, I plan to take the phone back and cancel the service.

At least yours is working! I had mediocre service for a half an hour and nothing since. Can't make or recieve calls. The only thing that works is messaging. I gave up talking to them as they don't have a clue. Supposedly they have a request in to the service department but I've heard nothing. I'am leaving it until next week when I'll return the phone for a refund. Maybe in a year or 2 if they survive we can give them another try.

[VladS]

Originally Posted by BLC

At least yours is working! I had mediocre service for a half an hour and nothing since. Can't make or recieve calls. The only thing that works is messaging. I gave up talking to them as they don't have a clue. Supposedly they have a request in to the service department but I've heard nothing. I'am leaving it until next week when I'll return the phone for a refund. Maybe in a year or 2 if they survive we can give them another try.

First tier support staff are just as bad as those at Rogers, Telus and Bell.

Call and ask to be escalated to management. Some of the Wind upper tier managers do in fact know what an HLR is and even have access to it.

[BLC]

Originally Posted by VladS

I passed by a Wind store last Friday and I just had to stop and grab a phone. So far I'm not at all impressed with Wind.

The activation was a pain. I started it at 10am on Saturday and the phone only came to life on Sunday at 4PM, after being on the phone with pretty much everyone in their food chain. Basically the initial activations rep messed-up the process and the SIM card info dropped out of the HLR.

The problems didn't stop at the activation. Even inside their already-too-small coverage area there are many dead-zones. In building coverage is mediocre. To make things worse, handoffs to Rogers are slow (in the upwards of 30 seconds).

To this you add friendly but quite clueless CSRs and you have a mess on your hands.

Unless things improve dramatically in the next 3-4 weeks, I plan to take the phone back and cancel the service.

Did you last out the month?
From the other forums it dosen't look like there has been much improvement yet.

[BLC]

Originally Posted by Effendi

It's 2€/min outgoing, 1€/min incoming.
It should work only on Rogers, which is the only GSM network in Canada (at least nationwide). Probably new agreements will follow, surely at least with Wind Canada.

My Wind Italy phone actually roams on Rogers 3g network so it should work on Telus and Bell if they had agreements.