Problems with UM +423 SIM [split thread]

[bylo]

My +423 balance went to zero when I switched to +44 a couple of years ago. Now I just logged into my UM account. My +44 balance is as I expected it but I see the balance on +423 at EU610!!!

Their activity log does not indicate when the balance was increased but it wasn't there when I last logged in about a month ago.

Anyone else get such a New Years's gift from UM?

Now if I can only find my old +423 SIM

[bbob]

Originally Posted by bylo

My +423 balance went to zero when I switched to +44 a couple of years ago. Now I just logged into my UM account. My +44 balance is as I expected it but I see the balance on +423 at EU610!!!

Their activity log does not indicate when the balance was increased but it wasn't there when I last logged in about a month ago.

Anyone else get such a New Years's gift from UM?

Now if I can only find my old +423 SIM

If you can't find your sim you could always ask for a replacement or ask them to put the balance on your +44 card.

[bylo]

False alarm! It was indeed too good to be true.

I found the old +423 SIM. While my online balance continues to show EUR610, a call to 089 responded that my balance is now -17¢

[bylo]

Update. I just checked my balance again. The EUR610 is gone, replaced by a negative US$0.42 balance.

Their explanation? According to the Recent activities log...

Value added service USD -0.25
Value added service USD -0.17

What "value" did they "add" other than charge me for a "free" service???

[bylo]

Evidently when UM talk about "added value" they mean to their bottom line, not ours

[tivoboy]

Is the .19 a charge for incoming or not? IF one looks at the rate tables on the website, it shows .19 for OUTGOING only, and that incoming calls are FREE, no asterisk.

[snaimon]

From the bottom of their RATES page

"* Call set up rate for all calls (one time) EUR 0.19"

United Mobile - Rates & Coverage - Low rates for calls and internet worldwide.

What don't you understand about "all calls"

================================================== =

Off topic RANT:

On Jan 11, 2009 the US weekly "Newsweek" ran an COVER article

Pressroom : COVER RELEASE: WHAT WOULD DICK DO?

about torture in which they write:

"Dealing with the issue of torture will also be complicated."

I wrote to them in part citing the UN Universal Declaration of Human Rights, Article 5:

"Article 5. No one shall be subjected to torture or to cruel, inhuman or degrading treatment or punishment."

I asked what could be complicated about the words "No one"?

Revolting and disgusting!

Stan

[tivoboy]

I DO see the comment, but if I make a request for information about say GERMANY to FRANCE call rates, the table comes up and it says that the .19 if OUTGOING calls only.

Here is a snapshot of that type of content.

[dg7feq]

That is indeed misleading. Would be helpful to notify them to let their webmaster make some changes.

[snaimon]

Originally Posted by tivoboy

I DO see the comment, but if I make a request for information about say GERMANY to FRANCE call rates, the table comes up and it says that the .19 if OUTGOING calls only.

Here is a snapshot of that type of content.

Yes, I saw that, too. Caveat emptor.

PERSONALLY, I believe honesty IS the best policy. I would HOPE the error of omission was just an oversight rather than intentionally misleading information. At the latest when the customer checks his/her transaction history online or makes a balance request, he/she will discover the "error".