CelTrek Advertised Rates are Incorrect

DRNewcomb · 16-07-2007, 13:53

Quote:

Originally Posted by djhak

I could not completely figure out the billing...seemed that all outgoing calls were charged twice, but one of the charges was only a few cents.

There seems to be two charges for outgoing:
1. Incoming call to the mobile and,
2. The outgoing call from the switch to whomever you are calling.
The problem I found is that while their system keeps telling you to not hang up but rather press "***" (or something like that) to make a follow-on call; this is really more expensive since (unless the number is in your speed dial list) all the time you are entering the follow-on call the meter is still running on your incoming connection.

travelcouple · **Travel much, tried worldsim and celtrek -** 10-11-2008, 16:38

and some other reduced roaming mobile services.

My husband and I like Celtrek more because their website and service is easier to understand. Their customer service is the most professional and helpful. We travel a lot and recently saved more than a few bucks through Latin Am, Caribbean, and western Europe. One thing very unique about this roaming service is the choice of local phone numbers from several dozen countries. We need that feature.

The only advice I'd give Celtrek is for them to create some 'how to' videos that show how to manage one's Celtrek account, how to use the service. We're pretty tech savvy but many people aren't and videos will help. You can use something like Debut or Camtasia video recording software.

Good luck to Worldsim and Celtrek and all the other pretty innovative mobile apps. Meet our needs!!!!

	(#2)
travelcouple (Offline) Junior Member Newbie Posts: 2 Join Date: 10 Nov 2008 Location: USA Country:	Travel much, tried worldsim and celtrek - 10-11-2008, 16:38 and some other reduced roaming mobile services. My husband and I like Celtrek more because their website and service is easier to understand. Their customer service is the most professional and helpful. We travel a lot and recently saved more than a few bucks through Latin Am, Caribbean, and western Europe. One thing very unique about this roaming service is the choice of local phone numbers from several dozen countries. We need that feature. The only advice I'd give Celtrek is for them to create some 'how to' videos that show how to manage one's Celtrek account, how to use the service. We're pretty tech savvy but many people aren't and videos will help. You can use something like Debut or Camtasia video recording software. Good luck to Worldsim and Celtrek and all the other pretty innovative mobile apps. Meet our needs!!!!