CelTrek Advertised Rates are Incorrect

cizake · 03-05-2007, 00:46

Hi Everyone,

I promised myself not to intervene on the board because I believe forums are no market place.

Like DJHAK mentioned we had a different pricing on our rate calculator than price charged on our billing system.

But we have manually added credit to those customers wrongfully charged.

Now problem is fixed. Outgoing call to the US from Bahamas is .29cts and incoming .19cts.

Those prices will remain until further notice.

As you may know prices are based on termination cost + roaming partners. Some prices are based in Euros mostly for European countries.

Euro exchange rate has dramatically changed over the past months. This will impact all providers. For now we maintain our prices.

Best,

Florian

ygeffens · 04-05-2007, 21:20

This is funny...

I clicked on 'cizake' his avatar.
There is a link to his homepage: YackieMobile

Roots revealed (we already knew, I know) ...

Yves

djhak · 06-05-2007, 13:25

Quote:

Originally Posted by cizake

Hi Everyone,

Like DJHAK mentioned we had a different pricing on our rate calculator than price charged on our billing system.

Now problem is fixed. Outgoing call to the US from Bahamas is .29cts and incoming .19cts.

Those prices will remain until further notice.

Thank you for that info.
So you are saying that the rates shown on the website are correct now?
.29/.19 is the actual cost and not the $1.30/$1.46?

djhak · 15-07-2007, 23:47

Just so everyone knows...I finally had my trip to the Bahamas and used the Celtrek card.
Worked very well. No text messages, but I knew that going in.
The rates charged were the very low rates advertised on the website.
$.29 outgoing to the USA and $.19 incoming.
VERY reasonable.
I know I was skeptical about them after the info I got and the Yackie connection had others suspicious.
I just wanted to let everyone know that I was very pleased. I could not completely figure out the billing...seemed that all outgoing calls were charged twice, but one of the charges was only a few cents.
My most expensive call was under $4 for a 13-14 minute call.

DRNewcomb · 16-07-2007, 13:53

Quote:

Originally Posted by djhak

I could not completely figure out the billing...seemed that all outgoing calls were charged twice, but one of the charges was only a few cents.

There seems to be two charges for outgoing:
1. Incoming call to the mobile and,
2. The outgoing call from the switch to whomever you are calling.
The problem I found is that while their system keeps telling you to not hang up but rather press "***" (or something like that) to make a follow-on call; this is really more expensive since (unless the number is in your speed dial list) all the time you are entering the follow-on call the meter is still running on your incoming connection.

travelcouple · **Travel much, tried worldsim and celtrek -** 10-11-2008, 16:38

and some other reduced roaming mobile services.

My husband and I like Celtrek more because their website and service is easier to understand. Their customer service is the most professional and helpful. We travel a lot and recently saved more than a few bucks through Latin Am, Caribbean, and western Europe. One thing very unique about this roaming service is the choice of local phone numbers from several dozen countries. We need that feature.

The only advice I'd give Celtrek is for them to create some 'how to' videos that show how to manage one's Celtrek account, how to use the service. We're pretty tech savvy but many people aren't and videos will help. You can use something like Debut or Camtasia video recording software.

Good luck to Worldsim and Celtrek and all the other pretty innovative mobile apps. Meet our needs!!!!

	(#1)
cizake (Offline) DEALER Official Member Posts: 48 Join Date: 29 May 2006 Location: Fort Lauderdale, Fl Country:	03-05-2007, 00:46 Hi Everyone, I promised myself not to intervene on the board because I believe forums are no market place. Like DJHAK mentioned we had a different pricing on our rate calculator than price charged on our billing system. But we have manually added credit to those customers wrongfully charged. Now problem is fixed. Outgoing call to the US from Bahamas is .29cts and incoming .19cts. Those prices will remain until further notice. As you may know prices are based on termination cost + roaming partners. Some prices are based in Euros mostly for European countries. Euro exchange rate has dramatically changed over the past months. This will impact all providers. For now we maintain our prices. Best, Florian

	(#2)
ygeffens (Offline) Senior Member Prepaid Fan Posts: 160 Join Date: 12 Jan 2007 Location: Arendonk, Belgium Country:	04-05-2007, 21:20 This is funny... I clicked on 'cizake' his avatar. There is a link to his homepage: YackieMobile Roots revealed (we already knew, I know) ... Yves Sim: Belgium: Proximus Smart+ 15 (+32 496 contract) Voip: Weepee-voip.be Phones: Apple iPhone 32Gb 5S

	(#4)
djhak (Offline) Junior Member Amateur Member Posts: 19 Join Date: 29 Apr 2007 Location: Pennsylvania Country:	15-07-2007, 23:47 Just so everyone knows...I finally had my trip to the Bahamas and used the Celtrek card. Worked very well. No text messages, but I knew that going in. The rates charged were the very low rates advertised on the website. $.29 outgoing to the USA and $.19 incoming. VERY reasonable. I know I was skeptical about them after the info I got and the Yackie connection had others suspicious. I just wanted to let everyone know that I was very pleased. I could not completely figure out the billing...seemed that all outgoing calls were charged twice, but one of the charges was only a few cents. My most expensive call was under $4 for a 13-14 minute call.

	(#6)
travelcouple (Offline) Junior Member Newbie Posts: 2 Join Date: 10 Nov 2008 Location: USA Country:	Travel much, tried worldsim and celtrek - 10-11-2008, 16:38 and some other reduced roaming mobile services. My husband and I like Celtrek more because their website and service is easier to understand. Their customer service is the most professional and helpful. We travel a lot and recently saved more than a few bucks through Latin Am, Caribbean, and western Europe. One thing very unique about this roaming service is the choice of local phone numbers from several dozen countries. We need that feature. The only advice I'd give Celtrek is for them to create some 'how to' videos that show how to manage one's Celtrek account, how to use the service. We're pretty tech savvy but many people aren't and videos will help. You can use something like Debut or Camtasia video recording software. Good luck to Worldsim and Celtrek and all the other pretty innovative mobile apps. Meet our needs!!!!