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(#1)
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Senior Member
Prepaid Professionist
Posts: 1,257
Join Date: 22 Apr 2005
Location: Chicago
Country:
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![]() I had a similar correspondence with them. I cannot believe their customer service! Here is my correspondence from yesterday. I will not be contacting them again.
------------------------------------------------------ 1st email from me to yackie: The balance on my old card was not transferred over. can you please look into it and make the appropriate changes? Response from yackie: Please reload there is no available balance at this time. Regards 2nd email from me to Yackie: Yackie Mobile, This is not the first email I have written regarding why credit available on my old sim was not transferred over. I expect that you'd be able to check your records and verify that. At this point I am not satisfied with the kind of response I have received regarding this issue. If anything it should be admitted that a mistake was made and should be corrected. response from Yackie: Good Morning, As I told you before we are checking on this but it takes time because we have to check the system for airtime ordered and this will be resolved ASAP but I can’t just add credit to your account because you said that you have a balance. This has to be checked through the system. Your DID will be added but you can use the UK number for your incoming call until all the numbers are uploaded to the accounts. Ones we have the record of airtime order and what was processed then we will add the balance to your SIM card. Kind regards Sim cards: AT&T (Contract), 3 UK, Piranha Mobile |
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(#2)
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Senior Member
Prepaid Guru
Posts: 1,164
Join Date: 04 Feb 2006
Location: Germany
Country:
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![]() Yes, i cant belive that any serious company switches off a old system before backup of the data. And if they say that their carrier switched off the SIM cards then it just seems that they didnt pay their bills.
Oh well, i dont want to spend more energy on this issue. I just kick the SIM away and forget them. Chris Thailand: truemove (phone+sms+wifi) International: xxSim+372, toggle +44/+49/+41/+31 Phones: Huawei Mate7, Huawei P9 |
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(#3)
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Senior Member
Prepaid Expert
Posts: 499
Join Date: 20 Feb 2007
Country:
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![]() Shyme:
"I also received my new yackie SIM.You seem all to have bad experience with this one , but it is not my case" "A part from that I had a local number atttached to my old SIM, I have been told that I will keep the same.At the moment it doesn't work (the line is always busy).I send an e-mail the support and they answered that they'll fix it.I'll inform you of the issue." So you have no bad experience, but your local numbers don't work. Yackie reply: Since this a new system I don't have any records of the reminding time onyour SIM, you will have to purchase some credit online, the old did will be added to your New SIM we have started this but for now you will have to use the UK number which has FREE incoming calls. The DID seems to be another problem and you would expect that when sending out new sim cards they would update the DID directly for these new sim card. But is seems useless, yackie can not be considered serious. I just does not look good giving out yet another new number to customers or having customers call you on a did number which does not work. The do it yourself way is indeed not for a novice user but is more reliable and cheaper. |
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