Quote:
Originally Posted by Bruce_Nicklin
You need to take into consideration what the bridge is doing. It is placing a new call which means that the call is place after the billing computer system.
We think we might have a solution, but it is going to be a costly add on inside of the system.
Not going to happen in the next days or weeks but it is being looked at. Also I should point out it only happens with certain carriers, not all cell phones.
We do offer credit when anyone emails us. Hope we do see a long term fix. The bridge is getting much more popular these days.
Bruce
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Thank you Bruce...I do think your service can be very very good and I can reiterate there has never been any problem with crediting the account when this happens so thank you for doing the best you can to rectify the problem (although you do understand that it is irksome at times).
03-02-2007, 23:56
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