Voicestick i2Bridge & forwarding - how well does it work

[MATHA531]

Originally Posted by Bruce_Nicklin

What triggers the 6 min. is when one makes a bridge call and you hang up after 5 or so rings. You hang up, but the bridge (asterisk box) takes 1 or 2 more seconds more to end the call and in this period the cell phone answers to voice mail.

The 6 min. now is from the cell phones message and then the lenght of time for the voice mail recording to stop.

Not sure if there is going to be a cure for this as it is a cell issue.

Bruce Nicklin

How come I don't have this problem with other carriers?

It is a shame because voicestick seems to be a good thing...

As opposed to using voicestick, my calls can be forwarded from my home landline using verizon & AT&T and this absolutely never happens....the only problem with AT&T a one minute call to a UK mobile is 30¢/minute...with voicestick it's 16¢ and recently the connection via voicestick has become very very good and the caller hears a message please wait while we connect your call.

I just find it hard to believe this is a problem that can't be resolved.

[Bruce_Nicklin]

Originally Posted by MATHA531

How come I don't have this problem with other carriers?

It is a shame because voicestick seems to be a good thing...

As opposed to using voicestick, my calls can be forwarded from my home landline using verizon & AT&T and this absolutely never happens....the only problem with AT&T a one minute call to a UK mobile is 30¢/minute...with voicestick it's 16¢ and recently the connection via voicestick has become very very good and the caller hears a message please wait while we connect your call.

I just find it hard to believe this is a problem that can't be resolved.

You need to take into consideration what the bridge is doing. It is placing a new call which means that the call is place after the billing computer system.

We think we might have a solution, but it is going to be a costly add on inside of the system.

Not going to happen in the next days or weeks but it is being looked at. Also I should point out it only happens with certain carriers, not all cell phones.

We do offer credit when anyone emails us. Hope we do see a long term fix. The bridge is getting much more popular these days.


Bruce

[MATHA531]

Originally Posted by Bruce_Nicklin

You need to take into consideration what the bridge is doing. It is placing a new call which means that the call is place after the billing computer system.

We think we might have a solution, but it is going to be a costly add on inside of the system.

Not going to happen in the next days or weeks but it is being looked at. Also I should point out it only happens with certain carriers, not all cell phones.

We do offer credit when anyone emails us. Hope we do see a long term fix. The bridge is getting much more popular these days.


Bruce

Thank you Bruce...I do think your service can be very very good and I can reiterate there has never been any problem with crediting the account when this happens so thank you for doing the best you can to rectify the problem (although you do understand that it is irksome at times).

[Bossman]

Unfortunately this is still a problem. Has happened at least 5 times within the last month. I Just did a test call to the UK that never connected. I was dinged for 120 minutes (2 hours)! Sometimes it's 60 minutes and other times it's 120 minutes.

What this usually does is put my account balance in Negative. Essentially deactivating the forwarding and the phone temporarily. At least until I contact voicestick. This problem makes the forwarding almost unusable! Since I will not know when this happens, I just will not be receiving any calls. The caller will also hear a message that the phone is inactive. Heck! The first call can potentially wipe out the entire credit and any other calls just won't go through.

Has anyone here used Kall8 to forward to international numbers, and how reliable is it?

Originally Posted by MATHA531

How come I don't have this problem with other carriers?

It is a shame because voicestick seems to be a good thing...

As opposed to using voicestick, my calls can be forwarded from my home landline using verizon & AT&T and this absolutely never happens....the only problem with AT&T a one minute call to a UK mobile is 30¢/minute...with voicestick it's 16¢ and recently the connection via voicestick has become very very good and the caller hears a message please wait while we connect your call.

I just find it hard to believe this is a problem that can't be resolved.