Voicestick i2Bridge & forwarding - how well does it work

Bruce_Nicklin · 03-02-2007, 23:21

Quote:

Originally Posted by MATHA531

How come I don't have this problem with other carriers?

It is a shame because voicestick seems to be a good thing...

As opposed to using voicestick, my calls can be forwarded from my home landline using verizon & AT&T and this absolutely never happens....the only problem with AT&T a one minute call to a UK mobile is 30¢/minute...with voicestick it's 16¢ and recently the connection via voicestick has become very very good and the caller hears a message please wait while we connect your call.

I just find it hard to believe this is a problem that can't be resolved.

You need to take into consideration what the bridge is doing. It is placing a new call which means that the call is place after the billing computer system.

We think we might have a solution, but it is going to be a costly add on inside of the system.

Not going to happen in the next days or weeks but it is being looked at. Also I should point out it only happens with certain carriers, not all cell phones.

We do offer credit when anyone emails us. Hope we do see a long term fix. The bridge is getting much more popular these days.

Bruce

MATHA531 · 03-02-2007, 23:56

Quote:

Originally Posted by Bruce_Nicklin

You need to take into consideration what the bridge is doing. It is placing a new call which means that the call is place after the billing computer system.

We think we might have a solution, but it is going to be a costly add on inside of the system.

Not going to happen in the next days or weeks but it is being looked at. Also I should point out it only happens with certain carriers, not all cell phones.

We do offer credit when anyone emails us. Hope we do see a long term fix. The bridge is getting much more popular these days.

Bruce

Thank you Bruce...I do think your service can be very very good and I can reiterate there has never been any problem with crediting the account when this happens so thank you for doing the best you can to rectify the problem (although you do understand that it is irksome at times).