Can't reach UM, can't reach my UM UK number, no reply to e-mail

[hrgajek]

Hello,

just received the following information from Sven Donhuysen, CEO of United-Mobile, please read carefully, some topics are brand new:

Dear Partner

As world-leader in low-cost roaming services, United Mobile has
Started with new initiatives into 2009 focusing on improving our service to you.

As a part of that program we have invested millions in the past two years into
the development of our new service that allows us to increase our
quality-of-service levels significantly. Most of our customer base is Already using the new service.

To benefit from the new service, you need to switch to distributing
the new United-Mobile SIM card. Simultaneously, your existing clients will
Also get a new number with a +44 prefix (UK) which is cheaper to call, more
Reliable and provides greater worldwide coverage with more roaming partners.

Customer complaints in the last few weeks have dramatically
increased regarding the accessibility of the +423 SIM card,
especially from landline carriers. We have undertaken massive efforts to solve
the problem but were unable to do so. Due to this problem and the involved legal
dispute our partner Mobilkom has notified us that the +423 platform will be switched off today.

We deeply regret this measure, but are offering you to supply all of
your active customers with free +44 SIMs and a free call-value top up of
10€.

Additionally existing call value can be migrated from +423 to +44 SIMs.

Should you have any questions, please do not hesitate to contact us
at customer.service@united-mobile. Com

Yours sincerely,
Sven Donhuysen
CEO

In short words: UM 423 Plattform will be switched offline in these days.
Existing customers get a new Phone-Number on the UM 44 Plattform, if they haven't one.
UM423 Accounts can be transferred to the new UM 44 (UM+) Account.

Customer Care is a little bit overloaded at this days so be patient.