Quote:
Originally Posted by bbob
As I said before I understand your point of view for making money. The question is how much money. Regular telecom operator make load of money on roaming.
To he honest I find it a bit sad if you say when using your card but own system we are depriving you. It sounds like we are a poor company and need every revenue to survive As you are not a company that is showing how much money it makes or looses like stockexchange registered companies I can't check if what you say is true or not.
Again I repeat myself. In your business model you know that there will always be customers that will use your card to use their own callback system.
Most of your customers are happy with your solution and I was not negative about it. Your incoming rate is good and you outgoing rates (for most countires) are fair for most users.
So what we can discuss is the small things, like for example please state the 60 seconds billing clearly on your site. State that the 105 customer support number will cost you money to call. In you FAQ list add some more info about voip like the sip address of the server and these things.
I think many users here have given you positive remarks on how to improve your website to give the customer information. Do something with this information.
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YES Bobb, I'm agree with you
it is just the way you have been used for Showing the rates differences who was a risk of confusion
and we agree that the majority of the customers want to have a simple process for a good rates and it is what we are currently providing, and it is true also that few afficionados ( and IT addic ) will try to use for their avantages any systems ( not only Yackie off course ) and this is a part of the game and will not affect our business
And we will make the correction regarding the billing sequence and the 105 cost
Thank you