Review of Truphone - Page 6

tux · 14-09-2013, 10:40

Yes, I noticed. 20€ more than I had previously. I stopped using my SIM as I think that's the cost of my first order with them, back in 2010, and not my real credit. Also, if I call *124# it shows me "USD" instead of "EUR". 707 yesterday was unavailable, I haven't tried today.

Anyway, the message I wrote about in my last post appears in My Account when you open "Manage Upgrades".

Quote:

Originally Posted by My Account

Here you can manage the additional numbers associated with your SIM and enable auto-renew so they never expire.

NB. If your additional numbers do expire, it will not be possible to re-instate those particular numbers, though new numbers may be added.

Now to keep my 646 I have to pay 5€ each month

(not a problem anyway)

rfranzq · 14-09-2013, 19:59

Quote:

Originally Posted by tux

Yes, I noticed. 20€ more than I had previously.

I think things are back to normal. All 11 [don't ask] of my accounts have the correct balances [one is 10cents off].
I think they must have manually adjusted the accounts.

I do not have any extra numbers so did not see the message you did.
Thanks for showing it.

tux · 14-09-2013, 20:06

Mine is not yet normal. I think I'll write them to restore my credit to remove the extra credit.

rfranzq · 14-09-2013, 20:24

Quote:

Originally Posted by tux

Mine is not yet normal. I think I'll write them to restore my credit to remove the extra credit.

I have two account log-ins. One has three phone numbers attached.
When I first logged in two of the three were correct.
When I refreshed the page all three were correct. If I am correct about them manually doing it,
I would give them a day or two more before writing such letter.

tux · 14-09-2013, 20:30

Ok, I'll wait. Let's see what they do within the next days

They're probably importing the correct settings (balance, expiry date of additional numbers) user by user.

davidtheprof · 15-09-2013, 16:45

yeah, I sent a note to Josh, who then used Truphone's phrase "reduced slightly" - a bit odd when the reduction for non-EU residents is substantial!

TruTower Josh · 15-09-2013, 22:27

Quote:

Originally Posted by davidtheprof

yeah, I sent a note to Josh, who then used Truphone's phrase "reduced slightly" - a bit odd when the reduction for non-EU residents is substantial!

Yeah, that's one of the necessary evils of being a news source: taking the official story over the unofficial one. Thanks for the note!

tux · 19-09-2013, 15:44

It seems that the whole situation is back to normality. My credit is now the same I had on the previous platform.

tux · 26-09-2013, 15:54

http://uk.truphone.com/news/Truphone...nd-and-Germany

Really a good news. Looking forward to seeing the local rates.

Marschel · 28-09-2013, 19:42

Quote:

7.8 Where your account is inactive (i.e .where you have not made or received calls or maintained a credit balance paid for by you on your account) for 30 days you will be charged an inactivity fee for each 30 day period the services remain inactive. The fee is to enable us to keep your chosen number open to you for your use and reflects our costs in doing so.

Too bad!

	(#3)
tux (Offline) Senior Member Prepaid Expert Posts: 250 Join Date: 28 Jan 2011 Country:	14-09-2013, 20:06 Mine is not yet normal. I think I'll write them to restore my credit to remove the extra credit.

	(#5)
tux (Offline) Senior Member Prepaid Expert Posts: 250 Join Date: 28 Jan 2011 Country:	14-09-2013, 20:30 Ok, I'll wait. Let's see what they do within the next days They're probably importing the correct settings (balance, expiry date of additional numbers) user by user.

	(#6)
davidtheprof (Offline) Senior Member Prepaid Fan Posts: 159 Join Date: 05 Jun 2011 Country:	15-09-2013, 16:45 yeah, I sent a note to Josh, who then used Truphone's phrase "reduced slightly" - a bit odd when the reduction for non-EU residents is substantial!

	(#8)
tux (Offline) Senior Member Prepaid Expert Posts: 250 Join Date: 28 Jan 2011 Country:	19-09-2013, 15:44 It seems that the whole situation is back to normality. My credit is now the same I had on the previous platform.

	(#9)
tux (Offline) Senior Member Prepaid Expert Posts: 250 Join Date: 28 Jan 2011 Country:	26-09-2013, 15:54 http://uk.truphone.com/news/Truphone...nd-and-Germany Really a good news. Looking forward to seeing the local rates.