Review of Truphone

tux · 14-09-2013, 10:40

Yes, I noticed. 20€ more than I had previously. I stopped using my SIM as I think that's the cost of my first order with them, back in 2010, and not my real credit. Also, if I call *124# it shows me "USD" instead of "EUR". 707 yesterday was unavailable, I haven't tried today.

Anyway, the message I wrote about in my last post appears in My Account when you open "Manage Upgrades".

Quote:

Originally Posted by My Account

Here you can manage the additional numbers associated with your SIM and enable auto-renew so they never expire.

NB. If your additional numbers do expire, it will not be possible to re-instate those particular numbers, though new numbers may be added.

Now to keep my 646 I have to pay 5€ each month

(not a problem anyway)

rfranzq · 14-09-2013, 19:59

Quote:

Originally Posted by tux

Yes, I noticed. 20€ more than I had previously.

I think things are back to normal. All 11 [don't ask] of my accounts have the correct balances [one is 10cents off].
I think they must have manually adjusted the accounts.

I do not have any extra numbers so did not see the message you did.
Thanks for showing it.

tux · 14-09-2013, 20:06

Mine is not yet normal. I think I'll write them to restore my credit to remove the extra credit.

rfranzq · 14-09-2013, 20:24

Quote:

Originally Posted by tux

Mine is not yet normal. I think I'll write them to restore my credit to remove the extra credit.

I have two account log-ins. One has three phone numbers attached.
When I first logged in two of the three were correct.
When I refreshed the page all three were correct. If I am correct about them manually doing it,
I would give them a day or two more before writing such letter.

	(#3)
tux (Offline) Senior Member Prepaid Expert Posts: 250 Join Date: 28 Jan 2011 Country:	14-09-2013, 20:06 Mine is not yet normal. I think I'll write them to restore my credit to remove the extra credit.