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[ChrisNeedsToKnow]

Originally Posted by kctopitz

ChrisNeedsToKnow -- thanks for posting.

I was able to log in to the Lycamobile UK site with my Toggle number and password. It shows my balance and profile info. No options that I can find for setting up local numbers so I assume they're no longer available. I sent an email to cs@lycamobile.co.uk and CC'ed cs@togglemobile.co.uk requesting a refund of the balance on my account.

overall I did the same, requesting a refund via cs@lycamobile.co.uk

I assume they will not even bother to reply, or if they do it will be a "we don't have to" reply...

In case of negative reply, or after 3 days without reply, I will move this forward to the ombudsman, and also ask back my last recharge via the credit card company. My last payment was only 1 month ago, so I hope that's another angle on how to get something back.

I will never use Lycamobile again. Lovely products, but just unreliable. They change whatever they feel like changing without any thought for the customer. Unbelievable.