Toggle Mobile

[andy]

Originally Posted by ChrisNeedsToKnow

Did they say if they'll refund?

No. The person on the phone said no. I've submitted a query/complaint on the website ...

[ChrisNeedsToKnow]

Originally Posted by andy

No. The person on the phone said no. I've submitted a query/complaint on the website ...

I guess the next step would be to take this to the telecom ombudsman.

Although UK law does not normally require credit to be repaid, I´m sure in the case of changing conditions a refund would be a requirement. After all, this isn't what we paid for.