B&YOU: carte prépayée

NFH · 21-09-2015, 19:00

I don't believe there's any permanent problem. Credit on one of my B&You SIM cards disappeared in December 2014 well before the change from Simyo to Bouygues. It was just before a trip to France, so I had to top up by €10. When I complained, they reinstated my original credit, plus my €10 top-up plus a €2 goodwill credit. There is obviously some expiry bug, but they correct it without a fuss

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NFH (Offline) Senior Member Prepaid Expert Posts: 322 Join Date: 11 Apr 2012 Location: London Country:	21-09-2015, 19:00 I don't believe there's any permanent problem. Credit on one of my B&You SIM cards disappeared in December 2014 well before the change from Simyo to Bouygues. It was just before a trip to France, so I had to top up by €10. When I complained, they reinstated my original credit, plus my €10 top-up plus a €2 goodwill credit. There is obviously some expiry bug, but they correct it without a fuss