B&YOU: carte prépayée

NFH · 03-09-2015, 11:23

Motel75 - it has always displayed an expiry date that is much longer than 365 days since the last chargeable usage. Therefore don't expect it to update each time you use it. They clearly said "vous conserverez votre ligne, vos recharges sans durée de validité".

Motel75 · 21-09-2015, 18:55

Quote:

Originally Posted by NFH

Motel75 - it has always displayed an expiry date that is much longer than 365 days since the last chargeable usage. Therefore don't expect it to update each time you use it. They clearly said "vous conserverez votre ligne, vos recharges sans durée de validité".

Unfortunately, I just received an SMS warning me that my line would expire in one month - on the date listed on the website.

"Info 630. Votre ligne est valable jusq'au 19/10/2015. Rechargez en appelant le 630 (gratuit) pour conserver votre numéro!"

There's a discussion (in French) here: http://forum.lesmobiles.com/simyo/fi...10230-100.html

NFH · 21-09-2015, 19:00

I don't believe there's any permanent problem. Credit on one of my B&You SIM cards disappeared in December 2014 well before the change from Simyo to Bouygues. It was just before a trip to France, so I had to top up by €10. When I complained, they reinstated my original credit, plus my €10 top-up plus a €2 goodwill credit. There is obviously some expiry bug, but they correct it without a fuss

	(#1)
NFH (Offline) Senior Member Prepaid Expert Posts: 322 Join Date: 11 Apr 2012 Location: London Country:	03-09-2015, 11:23 Motel75 - it has always displayed an expiry date that is much longer than 365 days since the last chargeable usage. Therefore don't expect it to update each time you use it. They clearly said "vous conserverez votre ligne, vos recharges sans durée de validité".

	(#3)
NFH (Offline) Senior Member Prepaid Expert Posts: 322 Join Date: 11 Apr 2012 Location: London Country:	21-09-2015, 19:00 I don't believe there's any permanent problem. Credit on one of my B&You SIM cards disappeared in December 2014 well before the change from Simyo to Bouygues. It was just before a trip to France, so I had to top up by €10. When I complained, they reinstated my original credit, plus my €10 top-up plus a €2 goodwill credit. There is obviously some expiry bug, but they correct it without a fuss