Toggle Mobile

[UKSTEVE]

From discussions I've seen elsewhere, it seems that Toggle has tightened up its roaming and diversion processes over the last six weeks.

As well as blocking same-country diverts using the usual *21# etc GSM divert codes within the designated home country (as defined by the registered IMSIs on the SIM card - e.g. O2 to UK Toggle number, SFR to French Toggle number etc) the company has also applied quite rigorous roaming steerage where the SIM card has a user-applied local country IMSI registered (for 30 days or 12 months as appropriate).

Where the card has not been pro-actively registered for use in a given country - other than, of course, its Toggle home country of the UK or the Netherlands, then the SIM cards should (famous last words) roam on to all relevant networks, but at the `normal' (and not discounted) roaming rates of 28 cents a minute.

Hope this info assist... Steve

[willemijns]

Originally Posted by UKSTEVE

Hope this info assist... Steve

if i well understood, you confirm my comments ?

[inquisitor]

Originally Posted by willemijns

if i well understood, you confirm my comments ?

Yes, he did. Actually your observation applies to all toggle countries including Germany. As soon as you are being assigned a local IMSI roaming through the Roaming IMSI will be blocked.

[andy]

Originally Posted by UKSTEVE

From discussions I've seen elsewhere, it seems that Toggle has tightened up its roaming and diversion processes over the last six weeks.

As well as blocking same-country diverts using the usual *21# etc GSM divert codes within the designated home country (as defined by the registered IMSIs on the SIM card - e.g. O2 to UK Toggle number, SFR to French Toggle number etc) the company has also ...

Do I understand this correctly, Steve?

This isn't about call diversion from the Toggle SIM itself, but the ability to forward other numbers to it?

Does diversion rely on getting permission from the destination number network, and that can be turned down?

I've seen comments above that it won't be possible, or that's what I think it means, but so far I'm a little confused as I can still do so, though that's not yet tested abroad. Coming soon ...

[ChrisNeedsToKnow]

Hi andy,

may I try to answer your questions?

Originally Posted by andy

This isn't about call diversion from the Toggle SIM itself, but the ability to forward other numbers to it?

Diverts from Toggle to elsewhere are (unfortunately) not possible.

Originally Posted by andy

Does diversion rely on getting permission from the destination number network, and that can be turned down?

Not directly, but it can be indirectly implemented: A diverted call is technically marked as such. Thus the receiving network can identify diverted calls, and handle them differently.

• Diverting my "normal" Swiss# to Toggle is not possible, Toggle rejects the call.
• Diverting my "normal" German# to Toggle is (strangely) possible and Toggle accepts the call. When receiving such calls the phone even displays "diverted call".
• I wish to test the same with my "usual" UK#, but Virgin doesn´t allow diverts.

Originally Posted by andy

I've seen comments above that it won't be possible, or that's what I think it means, but so far I'm a little confused as I can still do so, though that's not yet tested abroad. Coming soon ...

Abroad... I am in Switzerland now, and my Swiss# cannot be diverted to Toggle. On Friday I´ll be in Germany. I´ll test again whether the Swiss divert will suddenly work when I log into the German network. Have to say I doubt it. We´ll see Friday.

Rgds, Christian

[inquisitor]

Originally Posted by andy

This isn't about call diversion from the Toggle SIM itself, but the ability to forward other numbers to it?

Does diversion rely on getting permission from the destination number network, and that can be turned down?

The SS7 protocol which is used for interconnection among carriers has a forward sequence number (FSN) and a forward indicator bit (FIB) by which the originating carrier discloses to the terminating carrier that a call is being forwarded and also from which phone number the call is actually originating. The main purpose of this information is that the terminal of the receiving party can indicate forwarded calls as such enabling the end user to distinguish between regular and forwarded calls (you might have noticed that your mobile phone indicates forwarded calls and displays the original callers number instead of the forwarding line's number).
Toggle unfortunately uses this information to block calls that are flagged as forwarded. I guess the reason for the blocking of forwarded calls is that they try to avoid assymetric call volumes where incoming calls outweigh outgoing ones since they obviously don't earn much from free incoming calls given today's low mobile termination rates in most markets. Toggle's business model very likely relies on a sound amount of outgoing calls and so they probably try to avoid too much incoming calls by blocking forwarded calls. Though the current blocking rules seem to be a bit inconsistent.
In any case when you set up the forwarding through your own VoIP equipment there's no FSN or FIB that may reveal forwarded calls since the FSN or FIB can only be added by the exchange and not by the user terminal. Hence I can still forward all my VoIP numbers to my toggle SIM through intervoip.com (a Dellmont brand) using my FritzBox. Problems start when you let your carrier forward calls in the exchange.

[NFH]

While in the UK, my UK Toggle number receives incoming calls diverted via Flextel. I know you're all testing more elaborate routing, but I thought I should mention this.

[andy]

Originally Posted by inquisitor

The SS7 protocol which is used for interconnection among carriers has a forward sequence number (FSN) and a forward indicator bit (FIB) by which the originating carrier discloses to the terminating carrier that a call is being forwarded and also from which phone number the call is actually originating. The main purpose of this information is that the terminal of the receiving party can indicate forwarded calls as such enabling the end user to distinguish between regular and forwarded calls (you might have noticed that your mobile phone indicates forwarded calls and displays the original callers number instead of the forwarding line's number).

Thanks for the explanation [shortened], and it does show as described.

Is it possible that they might block forwarding while a SIM is roaming - by which I mean here not on the home territory for the actual number being called - but allow it at home?

I suppose I can try this a bit more in a few days time

Hi guys. I have been struggling to understand Toggle for about a week now and am very glad to have found this forum!
There have been a few discoveries that I have made and I would love to get some feedback on them:
* Registration of my local Toggle number took about four days - but it worked Ok in the end.
* I was hoping to forward my normal number to my local Toggle number while overseas. That actually works OK in Australia but there is no voicemail facility, so is not of much use if (say) I want to turn off my Toggle phone overnight in UK. Toggle have now told me that voicemail only works when directly calling the primary (UK) Toggle number.
* I now plan to forward my normal number to my UK Toggle number (which I can do very cheaply OK). I am trusting that this will work OK and that voicemail will then operate OK.
* I can ring my UK Toggle number OK from Australia and leave voicemail OK. After calling in to the mailbox, I am told about the new message but cannot actually listen to it. I think that this is just a system fault and await Toggle's help.

There is some great potential here, but boy it is difficult to get a handle on it!

[rfranzq]

Originally Posted by robinb

Hi guys. I have been struggling to understand Toggle for about a week now and am very glad to have found this forum!

Welcome to the Forum.
Perhaps in a few weeks you could gives us your observations about how it is working in Australia for you. Your contribution will be appreciated.