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rfranzq (Offline)
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Default Here is your answer! - 06-03-2013, 22:31

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Originally Posted by Roti2000 View Post
There was no notification or anything.
I received email for four out of five affected accounts.
Check to see that your email address is correct. Perhaps it was spam filtered?

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Originally Posted by Roti2000 View Post
Any other options for a global SIM with a US number that can receive SMS?
See this thread for more information.
http://www.prepaidgsm.net/forum/amer...html#post42103

At the bottom of the 'Account Details' page is there a button to 'Upgrade Service'? I have done so for 3 accounts and they sent the new SIMs very quickly. I would suggest you do so if at all possible. Might take a few days to get to Bangladesh, though. Do read the thread above. Especially, the first message which contains the email that ekit sent to people.
   
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Roti2000 (Offline)
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Default 06-03-2013, 22:40

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At the bottom of the 'Account Details' page is there a button to 'Upgrade Service'? I have done so for 3 accounts and they sent the new SIMs very quickly. I would suggest you do so if at all possible.
Nope! Not there any more! I need to call customer service back. I probably never read the email message or deleted it.
   
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Default More Info - 06-03-2013, 23:12

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Originally Posted by Roti2000 View Post
Nope! Not there any more!
Perhaps your kind of service is so obscure they did not get that button on your type of account. The upgrade button still shows on 2 of my accounts so it probably was never there.

Could you provide the url of the 'your service' page?

These are what I have/had:
ekusplus_dual ekusplus_grey ekus_dual ekus ekusplus

These are what they just sent me: /ekusplus_yellow /ekpass_yellow
This is the one that shoes on the website: /ekpass_blue

I have never had a 'Passport' SIM before:: now I have two.
[Glad I was able to provide info so quickly.]
   
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