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Roti2000 (Offline)
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Default 06-03-2013, 22:40

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At the bottom of the 'Account Details' page is there a button to 'Upgrade Service'? I have done so for 3 accounts and they sent the new SIMs very quickly. I would suggest you do so if at all possible.
Nope! Not there any more! I need to call customer service back. I probably never read the email message or deleted it.
   
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rfranzq (Offline)
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Default More Info - 06-03-2013, 23:12

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Originally Posted by Roti2000 View Post
Nope! Not there any more!
Perhaps your kind of service is so obscure they did not get that button on your type of account. The upgrade button still shows on 2 of my accounts so it probably was never there.

Could you provide the url of the 'your service' page?

These are what I have/had:
ekusplus_dual ekusplus_grey ekus_dual ekus ekusplus

These are what they just sent me: /ekusplus_yellow /ekpass_yellow
This is the one that shoes on the website: /ekpass_blue

I have never had a 'Passport' SIM before:: now I have two.
[Glad I was able to provide info so quickly.]
   
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