Voipbuster, JustVoip, Sipdiscount- Can't Login

MobileMan · **Voipbuster, JustVoip, Sipdiscount- Can't Login -** 22-06-2012, 13:55

I have been using Betamax voip providers such as Voipbuster, Sipdiscount, Justvoip, SMSlisto since 2005.
I have not logged into my accounts for a while and now when I enter username and password on the website it says "incorrect username or password". My sip device also will not register.
When I click on the "forgot password" link and enter my email it sends me the same details that I have entered which shows my username and password are ok.
I cannot find any other way to contact them as the website will not let me in to contact customer services. This has been going on for a few days.
Anyone else having a problem like this or know of any other way to contact them?.
I have quite a bit of credit spread between the accounts so don't want to lose it.

MobileMan · 27-06-2012, 10:26

I eventually managed to get in touch with Customer Services from another account which was still active.
Sent them the Usernames for all the accounts which I could not log in to and promptly received a reply saying "We have restored your accounts and you can use them again."
Logged on to them ok and my credit is still there

prion · 28-06-2012, 14:40

I have the same problem with a voipbuster account. I tried to fill the form on another clone that I have a wroking account but it would not proceed abecause it requires an error code. What error code did you put?

MobileMan · 29-06-2012, 10:28

Quote:

Originally Posted by prion

I have the same problem with a voipbuster account. I tried to fill the form on another clone that I have a wroking account but it would not proceed abecause it requires an error code. What error code did you put?

I also had problems with the help form.

I did not enter an error code, I ticked the option underneath:
"Other account problems (please use the additional info field)"

In the section underneath that where it says
"Which number did you try to reach:"
I had to change the country a few times till it picked up the country code as it does not let you enter it manually.

Once you do manage to submit the help form they responded within a few hours.

	(#1)
MobileMan (Offline) Junior Member Amateur Member Posts: 28 Join Date: 30 Nov 2007 Country:	Voipbuster, JustVoip, Sipdiscount- Can't Login - 22-06-2012, 13:55 I have been using Betamax voip providers such as Voipbuster, Sipdiscount, Justvoip, SMSlisto since 2005. I have not logged into my accounts for a while and now when I enter username and password on the website it says "incorrect username or password". My sip device also will not register. When I click on the "forgot password" link and enter my email it sends me the same details that I have entered which shows my username and password are ok. I cannot find any other way to contact them as the website will not let me in to contact customer services. This has been going on for a few days. Anyone else having a problem like this or know of any other way to contact them?. I have quite a bit of credit spread between the accounts so don't want to lose it.

	(#2)
MobileMan (Offline) Junior Member Amateur Member Posts: 28 Join Date: 30 Nov 2007 Country:	27-06-2012, 10:26 I eventually managed to get in touch with Customer Services from another account which was still active. Sent them the Usernames for all the accounts which I could not log in to and promptly received a reply saying "We have restored your accounts and you can use them again." Logged on to them ok and my credit is still there

	(#3)
prion (Offline) Senior Member Prepaid Pioneer Posts: 589 Join Date: 01 May 2006 Location: Greece Country:	28-06-2012, 14:40 I have the same problem with a voipbuster account. I tried to fill the form on another clone that I have a wroking account but it would not proceed abecause it requires an error code. What error code did you put?