ekit dual number [US & UK] SIMs

JDekit · 02-06-2009, 08:20

Quote:

Originally Posted by VladS

I confirm everything works well... Now if I could only figure out how I managed to configure my profile to do what it did. I guess we'll never know.

John, thanks a lot for all the help. Brilliant service.

Last but not least, could you comment on the 'send SMS' intercept a caller hears when a customer is unavailable and the voicemail is deactivated? Your original cards used the original operator's intercept and the caller was not billed for the call. The new ones connect as soon as the 'send SMS' intercept is heard.

Hi VladS,

From what I understand there should have been no change in the behaviour from single number service to the dual number service. We could look at stopping the SMS intercept. I'll have to speak to our tech guys about whether this is possible and what's involved. Let me know if you think making this change would be of value.

John

OdinTheConfused · **Receiving SMS on US number -** 02-06-2009, 11:48

Is it possible to receive SMS messages on the US phone number?

If so, most US cellular providers use an e-mail address for this, is there such an e-mail for this service?

For example my US bank would offer text alerts send to my US cell phone if I have an e-mail address for it.

Thanks for your help.

JDekit · 03-06-2009, 02:27

Quote:

Originally Posted by OdinTheConfused

Is it possible to receive SMS messages on the US phone number?

If so, most US cellular providers use an e-mail address for this, is there such an e-mail for this service?

For example my US bank would offer text alerts send to my US cell phone if I have an e-mail address for it.

Thanks for your help.

Yes, you can receive both calls and SMS messages on either the UK or US phone number. Think of it as both numbers are active simultaneously to receive calls and SMSes at any time.

We don't currently have an email address for inbound SMS. This is something we may look at in future if there is demand for it.

We appreciate the feedback and really welcome new product and functionality ideas.

makavel · 03-06-2009, 05:25

Quote:

Originally Posted by JDekit

Yes, you can receive both calls and SMS messages on either the UK or US phone number. Think of it as both numbers are active simultaneously to receive calls and SMSes at any time.

We don't currently have an email address for inbound SMS. This is something we may look at in future if there is demand for it.

We appreciate the feedback and really welcome new product and functionality ideas.

I just purchased a new Passport US SIM and would also love to see and email to SMS gateway for this service!

As for the new SIM, things have been fairly smooth! As was mentioned, the pre-programmed shortcodes don't work on the US side, so one must dial them manually. Also, GPRS only works on the UK side, but this isn't really a big deal! I do love the whole dual IMSI idea though. Keep up the good work!

JDekit · 04-06-2009, 05:01

Quote:

Originally Posted by makavel

I just purchased a new Passport US SIM and would also love to see and email to SMS gateway for this service!

As for the new SIM, things have been fairly smooth! As was mentioned, the pre-programmed shortcodes don't work on the US side, so one must dial them manually. Also, GPRS only works on the UK side, but this isn't really a big deal! I do love the whole dual IMSI idea though. Keep up the good work!

I'm glad you're happy with the service. An early batch of SIMs had the pre-programmed shortcodes incorrectly stored in the US profile. This has since been rectified, and will work as expected with newer SIMs. Apologies for the inconvenience. Thanks for the feedback.

John

kupe · 04-06-2009, 16:47

Quote:

Originally Posted by JDekit

I'm glad you're happy with the service. An early batch of SIMs had the pre-programmed shortcodes incorrectly stored in the US profile. This has since been rectified, and will work as expected with newer SIMs. Apologies for the inconvenience. Thanks for the feedback.

John

John-

It sounds like the eKit I just got from Telestial is one of the older ones- i.e. the pre-programmed shortcodes don't work in US mode. Is this something we can manually reprogram, or will we need to workaround by manually dialing?

Thanks!

Kupe

FBlack_111 · 04-06-2009, 19:14

Kupe:

Set your phone to U.S. mode and just dial 187. You will get a text message soon with the balance. If that works you really don't need the prefix dialing *126* .

On my EKIT SIM, the Easy Dial number contacts on the SIM work in Global mode. I have a contact that says: Account Baance *126*187# .This is how to check your account balance in global mode when you are in Europe. For the U.S. just use, 187, 191, 154, etc.

rfranzq · **Yes, Email, please! -** 03-06-2009, 07:40

Quote:

Originally Posted by JDekit

We don't currently have an email address for inbound SMS. This is something we may look at in future if there is demand for it.

We appreciate the feedback and really welcome new product and functionality ideas.

I don't think anyone on this forum would object if ekit had a means of people sending email for inbound SMS. I know I would not object.

VladS · 03-06-2009, 12:06

If we bring email in the loop, I for one would really appreciate pass-through Blackberry data capabilities (access to blackberry.net APN).

FBlack_111 · 03-06-2009, 15:14

Makavel:

You are correct that the pre-programed Easy Dial numbers (like checking your balance) do not work when the phone is in U.S. mode. So you just dial 187 or 191 and send it and it works fine. You do not need the *126* prefix dialing code. In fact when the phone is in U.S.mode here in the U.S. the call back system is not needed. Calls just go straight through. So I assume the *126* with easy codes is used to trigger a call back when you are in Global mode.

Did you also notice the feature to warn you if you are in the wrong calling mode? If you are in the U.S. and turn on the phone in "Global" mode, and then make a call, you get a warning and the call is temporarily blocked. This prevents you from inadvertently making a more expensive call.

	(#2)
OdinTheConfused (Offline) Junior Member Newbie Posts: 2 Join Date: 21 Nov 2007 Country:	Receiving SMS on US number - 02-06-2009, 11:48 Is it possible to receive SMS messages on the US phone number? If so, most US cellular providers use an e-mail address for this, is there such an e-mail for this service? For example my US bank would offer text alerts send to my US cell phone if I have an e-mail address for it. Thanks for your help.

	(#7)
FBlack_111 (Offline) Senior Member Prepaid Fan Posts: 171 Join Date: 27 Feb 2008 Country:	04-06-2009, 19:14 Kupe: Set your phone to U.S. mode and just dial 187. You will get a text message soon with the balance. If that works you really don't need the prefix dialing 126 . On my EKIT SIM, the Easy Dial number contacts on the SIM work in Global mode. I have a contact that says: Account Baance 126187# .This is how to check your account balance in global mode when you are in Europe. For the U.S. just use, 187, 191, 154, etc.

	(#9)
VladS (Offline) Senior Member Prepaid Pioneer Posts: 590 Join Date: 22 Jun 2004 Country:	03-06-2009, 12:06 If we bring email in the loop, I for one would really appreciate pass-through Blackberry data capabilities (access to blackberry.net APN). VladS Mobile phones: iPhone 5, Blackberry 9900, Nexus S, Samsung S3322 duos Mobile data cards: Huawei E587u-5, Huawei E583c, Huawei E160 Postpaid SIMs: CA: Fido, Wind; INTL: Telna Prepaid SIMs: DE: Fonic, Lidl; AT: yesss!, bob; UK: O2; US: AT&T; RO: Orange, Vodafone; FR: b&you, Lycamobile; NL: Lycamobile; BE: Lycamobile, Jim Mobile; CL: Entel; MX: Telcel; INTL: eKit Blue, eKit Yellow Dead SIMs: too many to list

	(#10)
FBlack_111 (Offline) Senior Member Prepaid Fan Posts: 171 Join Date: 27 Feb 2008 Country:	03-06-2009, 15:14 Makavel: You are correct that the pre-programed Easy Dial numbers (like checking your balance) do not work when the phone is in U.S. mode. So you just dial 187 or 191 and send it and it works fine. You do not need the 126 prefix dialing code. In fact when the phone is in U.S.mode here in the U.S. the call back system is not needed. Calls just go straight through. So I assume the 126 with easy codes is used to trigger a call back when you are in Global mode. Did you also notice the feature to warn you if you are in the wrong calling mode? If you are in the U.S. and turn on the phone in "Global" mode, and then make a call, you get a warning and the call is temporarily blocked. This prevents you from inadvertently making a more expensive call.