Replacement Policy for United Mobile SIMs

[sarunat]

So, as i understand, u've to fill 50 euro minimum each year to keep sim card alive, right?

Do you give opportunity to check every call/sms cost, where sent, to which number, country and so on? Or, like Sim4Travel, you simple find your credit deducted to some ammount, without opportunity to check when, why, where

[mingelli]

Can you give us a detailed list of what is possible to do/check on the account via the web interface.

[StanleyR]

Originally Posted by mingelli

Can you give us a detailed list of what is possible to do/check on the account via the web interface.

As it is a very complex system and there is so much to set and adjust that it is a lot better to try it yourself at GT-DESKCall . You are able to do a free signup with an initial one Euro call credit. This application is similar to the SIM module as well as WAP. That will give you good understanding what the product is all about. All the applications are controlled from one portal, in total these are GT-WAPCall.com, GT-DESKCall.com, Press2Call.com, GT-Phone.com and finally the GT-SIM.com.

[sarunat]

I've checked Gt website: my browser tell me privacy data (name, address, credit card details to buy sim) are transferred without encryption. Is this true?

This happens when you follow "Free replacement" link

By the way, it's sad Gt do not accept safe payment through Paypal

[Stefen]

Stanley R:

About for the valid period for the SIM card, as a existing customer, I do remember when I bought the SIM card, on the FAQ states if there is no account activity for more than 3 month,the rental charge will be applied as the quote from 123456.

As I recall, when I see your post on 13-May-2009, I did check the GT site myself at the time, it is still the policy as quote by 123456, but it has been change now, to the 25/50/100Euro for 0.5/1/2 year thing, can you explain the change is for all the customer or just for the new join UM customer?

I am also UM SIM card user for all my family member,just wondering if I can get the extra free SIM card, and link up with my existing account?that will be easier for me to arrange my account!and how are you guys going to count the valid period if I get more than one SIM card in the account?Do I have to top up 200Euro to get 2 year?

The One and Only Policy can change overnight? I would love to get some information before it get changed.

Thanks ahead for the reply.

[StanleyR]

Originally Posted by sarunat

I've checked Gt website: my browser tell me privacy data (name, address, credit card details to buy sim) are transferred without encryption. Is this true?

This happens when you follow "Free replacement" link

Sarunat,
thank you for the information , we have informed our hosting despartment which is re-writing the script as we speak.
The Replacement United Mobile page will be running under https protocol within the next 2 hours from now.

Originally Posted by Stefen

Stanley R:

About for the valid period for the SIM card, as a existing customer, I do remember when I bought the SIM card, on the FAQ states if there is no account activity for more than 3 month,the rental charge will be applied as the quote from 123456.

As I recall, when I see your post on 13-May-2009, I did check the GT site myself at the time, it is still the policy as quote by 123456, but it has been change now, to the 25/50/100Euro for 0.5/1/2 year thing, can you explain the change is for all the customer or just for the new join UM customer?

I am also UM SIM card user for all my family member,just wondering if I can get the extra free SIM card, and link up with my existing account?that will be easier for me to arrange my account!and how are you guys going to count the valid period if I get more than one SIM card in the account?Do I have to top up 200Euro to get 2 year?

The One and Only Policy can change overnight? I would love to get some information before it get changed.

Thanks ahead for the reply.

Stefen,
As for the SIM(s) lifetime policy, yes, that relates to all of the customers, existing and future ones.
We do not mind how many SIM cards are in the account, we only look at the actual Euro 25/50/100 top up and extend lifetime for all SIM cards accordingly.
You cannot just get a free SIM, you need to follow the replacement policy. Once you order the SIMs, we can integrate them into one account and transfer the amount to your existing one.
Cheers

[netterchef]

Originally Posted by StanleyR

As for the SIM(s) lifetime policy, yes, that relates to all of the customers, existing and future ones.

As an existing customer, how can I see on which date the livetime ends?

Thanks,
Wil

[StanleyR]

Originally Posted by netterchef

As an existing customer, how can I see on which date the livetime ends?

Thanks,
Wil

Log into your account > account > product setting > gt-sim and you will see it.

Best,

GT Online

[Stefen]

Originally Posted by StanleyR

Log into your account > account > product setting > gt-sim and you will see it.

Best,

GT Online

Again, I follow your instruction to check the life time for my SIM card,and it is not there, maybe it will show up in a few day?Since this is the new policy(for me), the website still in the process of change!

And by the way, just to clear on the life time issue, was this my eye sight problem or it is the recent change?

[StanleyR]

Originally Posted by Stefen

Again, I follow your instruction to check the life time for my SIM card,and it is not there, maybe it will show up in a few day?Since this is the new policy(for me), the website still in the process of change!

And by the way, just to clear on the life time issue, was this my eye sight problem or it is the recent change?

This policy has already been in place for 1 month. Probably your eye sight is the cause. Guess we are all getting older
ACCOUNT -> Product Setting -> GT-SIM Setting, after you selected your GT-SIM you will see a text appearing right under the pop down window