Can't reach UM, can't reach my UM UK number, no reply to e-mail

Akito-kun · 12-05-2009, 10:47

Quote:

Originally Posted by maccoy

I think they are using "copy-paste" responses...

And it is quite possible that they're using automated responses too.
So, nobody's working there.

It is not excluded that there might be.

hkr · 12-05-2009, 10:58

Whatever the situation is, I believe that UM's strategy of communicating this way (no communication - as a matter of fact) is not doing any good to them...

What do they expect? They might believe that people do not use their cards @home, and might even not realize that their card is unusable... ? They might hope that their service will recover before the high tourist season and most of their customers will not even notice the failure... ?

However, if they really plan to restart service in the foreseeable future, they should issue an honest press release or a customer newsletter, with the true reasons behind the outage. Otherwise they will lose all (if any left...) credibility.

	(#2)
hkr (Offline) Member Advanced Member Posts: 75 Join Date: 29 Apr 2009 Country:	12-05-2009, 10:58 Whatever the situation is, I believe that UM's strategy of communicating this way (no communication - as a matter of fact) is not doing any good to them... What do they expect? They might believe that people do not use their cards @home, and might even not realize that their card is unusable... ? They might hope that their service will recover before the high tourist season and most of their customers will not even notice the failure... ? However, if they really plan to restart service in the foreseeable future, they should issue an honest press release or a customer newsletter, with the true reasons behind the outage. Otherwise they will lose all (if any left...) credibility. Postpaid: 3x Vodafone (HU) 1x T-Mobile) formerly also Pannon Prepaid: Vodafone, Pannon, T-Mobile (HU) Optimus (PT) SamiSwoi, ERA, Orange (PL) VIP (HR) T-Mobile (AT) Vodafone, O2, Orange, T-Mobile (UK) Vodafone (DE) Data-only prepaid: Vodafone, T-Mobile, Djuice/Pannon (HU) International SIMs: UM+, Sim4Travel, TravelSim Phones: Nokia E51, E71, Samsung D880, SE P990i, Ericsson T39m -forever! , many others in the drawer. 3G modems Huawei E220, E870, EU870D, U740, Alcatel X200 VoIP: Justvoip, CallWithUs, Neophonex, fonline, Macrogate and several others for outgoing... DIDs from Macrogate, DIDww, Gradwell, Voxbone and others. FreePBX, Vigor router with inbuilt ATA, Nokia E-series phones.