Can't reach UM, can't reach my UM UK number, no reply to e-mail

sarunat · **emails... with a little touch of fantasy :-) -** 12-05-2009, 10:49

This morning UM wrote me... they moved my +423 credit to +44 sim... or at least they would like to do so... i never requested any credit forward, by the way...

---------------

Since 04/15/2009 we are suffering from a complete outage of the +44 platform. We are working on a solution of this problem with all our effort.

We have already forwarded your request for transferring the balance from

+423 and +423

to

+44

to our headquarters. As soon as we get a response from there we will inform you.

With best regards

Przemolog · 12-05-2009, 16:04

Quote:

Originally Posted by sarunat

This morning UM wrote me... they moved my +423 credit to +44 sim... or at least they would like to do so... i never requested any credit forward, by the way...

Yes, it's a really brilliant idea to move the credit from the SIM which works at least for incoming calls/SMSes to the SIM which doesn't work at all

herkdrvr · 13-05-2009, 10:30

Quote:

Originally Posted by Przemolog

Yes, it's a really brilliant idea to move the credit from the SIM which works at least for incoming calls/SMSes to the SIM which doesn't work at all

Does anyone have any good intel on why they're down? It seems odd that their +44 platform is down for such a long time. This sounds more like a failure to pay bills rather then a technical glitch.

kormack8 · 23-05-2009, 20:51

Update:

I just tried to call my UM 423 number (in France) and the call automatically goes straight to Voicemail.
Has anyone experienced this lately?

123456 · 26-05-2009, 07:19

Since yesterday the website of UM seems to be offline.

hkr · 26-05-2009, 07:45

Quote:

Originally Posted by 123456

Since yesterday the website of UM seems to be offline.

Yes, it is unavailable now.

Let's hope kupe will give us an update of his new visit at the UM HQ in Kloten

f300 · 26-05-2009, 08:06

Yes, please, please, please if anybody can pay them a visit (maybe social engineer some info from the concierge/receptionist/etc) or even do some detective work over the phone (I don't know the language...) that would be certainly appreciated. Not in any practical terms as it wouldn't make any difference but at least we'll get a good story out of it.

kupe · 27-05-2009, 21:13

Quote:

Originally Posted by hkr

Let's hope kupe will give us an update of his new visit at the UM HQ in Kloten

Hey gang-

Just walked in from Zurich. Alas I could not get away to UM on this visit. And as others said, I got home to see their website down. Not good.

Kupe

	(#1)
sarunat (Offline) Junior Member Amateur Member Posts: 17 Join Date: 20 Apr 2009 Country:	emails... with a little touch of fantasy :-) - 12-05-2009, 10:49 This morning UM wrote me... they moved my +423 credit to +44 sim... or at least they would like to do so... i never requested any credit forward, by the way... --------------- Since 04/15/2009 we are suffering from a complete outage of the +44 platform. We are working on a solution of this problem with all our effort. We have already forwarded your request for transferring the balance from +423 and +423 to +44 to our headquarters. As soon as we get a response from there we will inform you. With best regards

	(#4)
kormack8 (Offline) Junior Member Newbie Posts: 8 Join Date: 14 May 2006 Country:	23-05-2009, 20:51 Update: I just tried to call my UM 423 number (in France) and the call automatically goes straight to Voicemail. Has anyone experienced this lately?

	(#5)
123456 (Offline) Senior Member Prepaid Fan Posts: 134 Join Date: 14 Feb 2005 Country:	26-05-2009, 07:19 Since yesterday the website of UM seems to be offline.

	(#7)
f300 (Offline) Member Advanced Member Posts: 72 Join Date: 12 Mar 2008 Country:	26-05-2009, 08:06 Yes, please, please, please if anybody can pay them a visit (maybe social engineer some info from the concierge/receptionist/etc) or even do some detective work over the phone (I don't know the language...) that would be certainly appreciated. Not in any practical terms as it wouldn't make any difference but at least we'll get a good story out of it.