Can't reach UM, can't reach my UM UK number, no reply to e-mail

[dmapr]

Originally Posted by hkr

On 16th April I sent a ticket to the UM customer service regarding the breakdown of service.


Today (5th May) they sent me an e-mail reply:

Dear Customer,

Since 04/15/2009 we are suffering from a complete outage of the +44 platform. We are working on a solution of this problem with all our effort.


With best regards

United Mobile Customer Service

Are they trying to catch up with tickets?

Probably, I sent a ticket on April 20th and got a canned reply which has been augmented with the following disclaimer: Due to a high volume of requests, it might take some days until your request will be answered. Thank you for your understanding.

As of yet there's been no reply.