Can't reach UM, can't reach my UM UK number, no reply to e-mail

hkr · **Customer service replies e-mails... -** 05-05-2009, 15:32

On 16th April I sent a ticket to the UM customer service regarding the breakdown of service.

Today (5th May) they sent me an e-mail reply:

Dear Customer,

Since 04/15/2009 we are suffering from a complete outage of the +44 platform. We are working on a solution of this problem with all our effort.

With best regards

United Mobile Customer Service

Are they trying to catch up with tickets?

dmapr · 05-05-2009, 19:10

Quote:

Originally Posted by hkr

On 16th April I sent a ticket to the UM customer service regarding the breakdown of service.

Today (5th May) they sent me an e-mail reply:

Dear Customer,

Since 04/15/2009 we are suffering from a complete outage of the +44 platform. We are working on a solution of this problem with all our effort.

With best regards

United Mobile Customer Service

Are they trying to catch up with tickets?

Probably, I sent a ticket on April 20th and got a canned reply which has been augmented with the following disclaimer: Due to a high volume of requests, it might take some days until your request will be answered. Thank you for your understanding.

As of yet there's been no reply.

	(#1)
hkr (Offline) Member Advanced Member Posts: 75 Join Date: 29 Apr 2009 Country:	Customer service replies e-mails... - 05-05-2009, 15:32 On 16th April I sent a ticket to the UM customer service regarding the breakdown of service. Today (5th May) they sent me an e-mail reply: Dear Customer, Since 04/15/2009 we are suffering from a complete outage of the +44 platform. We are working on a solution of this problem with all our effort. With best regards United Mobile Customer Service Are they trying to catch up with tickets? Postpaid: 3x Vodafone (HU) 1x T-Mobile) formerly also Pannon Prepaid: Vodafone, Pannon, T-Mobile (HU) Optimus (PT) SamiSwoi, ERA, Orange (PL) VIP (HR) T-Mobile (AT) Vodafone, O2, Orange, T-Mobile (UK) Vodafone (DE) Data-only prepaid: Vodafone, T-Mobile, Djuice/Pannon (HU) International SIMs: UM+, Sim4Travel, TravelSim Phones: Nokia E51, E71, Samsung D880, SE P990i, Ericsson T39m -forever! , many others in the drawer. 3G modems Huawei E220, E870, EU870D, U740, Alcatel X200 VoIP: Justvoip, CallWithUs, Neophonex, fonline, Macrogate and several others for outgoing... DIDs from Macrogate, DIDww, Gradwell, Voxbone and others. FreePBX, Vigor router with inbuilt ATA, Nokia E-series phones.