My Visit to UM Headquarters! - Page 2

VladS · 16-04-2009, 14:38

My big issue with UM is their lack of communication with their customer base. A simple heads-up email about the now closed 423 network and the new 44 issues would have helped a lot.

Even Yackie did a better job keeping us in the loop...

snaimon · **Was better in the past -** 16-04-2009, 18:55

They used to do a much better job, but this was before the +44 option. Just my 2 euro-cents.

kupe · 16-04-2009, 19:38

Hey gang-

Wow! Back in the US and needless to say I don't quite know what to make of the bizarre turn my thread has taken! I can only surmise that somewhere there was a special sale on grouchy pills!

For those of you evidently so upset with how I spent my time in Zurich, let me reiterate that my total investment timewise was something like one hour and change. And my reward was successfully getting my large balance transferred from my +423 sim to my +44 sim. This is something I had been unable to do any other way.

Moreover, I'm lucky enough to be in Zurich almost weekly for my job. Normally my free time there is spent hiking, biking, and general sightseeing. So everyone so upset that I took an hour or so out of my own time to fix this UM issue, please go ahead and relax.

More to the point, I thought that my little field trip might be an entertaining read for the many UM users that frequent here. Frankly, I had fun if nothing else just riding around a new part of Zurich I hadn't seen before!

Warm regards,

Kupe

kupe · 16-04-2009, 19:56

Quote:

Originally Posted by inquisitor

Henning reports on telefon-treff.de, that United Mobile confirmed a total system failure rendering all UM +44 SIM cards unreachable and unusable.
So kupe, what have you done while that UM-fellow disappeared in the back office today? Have you unplugged any cables or likewise? I understand, that you were really angry, but would you please return to the UM office tomorrow and fix whatever you did there? I'm abroad and relying to UM right now. As I'm changing planes at Zürich tomorrow, I'm considering to pass by then, too.

LOL I swear I didn't do it!

Mine was working fine when I left UM offices, but today it won't register at all.

Yes I would highly encourage you to drop by the UM offices- but be warned if you do I will give you infinite grief for wasting your airport layover in that fashion!

But seriously- I have pretty thick skin so no worries. More to the point- if you really have time- it is sooooo easy to get to UM. From the airport, follow the signs to the Bus stops out front. Look for Bus 759 - direction Kloten Obstgartenstrasse. This is a very short route- the third and final stop is what you want. Less than 10 minutes from the airport. It's an office park complex and UM is in Building 27 at Obstgartenstrasse. The bus lets you off practically at their door. Take the elevator up to the 4th floor and ring the buzzer.

Good luck!

Kupe

tivoboy · 20-04-2009, 19:13

It sounds like as of today, those three people who WERE there are gone too.

saintsimon · 21-04-2009, 00:29

Quote:

Originally Posted by tivoboy

It sounds like as of today, those three people who WERE there are gone too.

Today was a public holiday in some parts of Switzerland ("Sechseläuten").

duminyricky · 29-06-2009, 08:05

Despite all the troubles you've been in, i hope your stay in Zurich turned out good. Well, you've encountered a lot of hassle with your SIM card but in the end, you were able to do something about it. Nice one.

	(#11)
VladS (Offline) Senior Member Prepaid Pioneer Posts: 590 Join Date: 22 Jun 2004 Country:	16-04-2009, 14:38 My big issue with UM is their lack of communication with their customer base. A simple heads-up email about the now closed 423 network and the new 44 issues would have helped a lot. Even Yackie did a better job keeping us in the loop... VladS Mobile phones: iPhone 5, Blackberry 9900, Nexus S, Samsung S3322 duos Mobile data cards: Huawei E587u-5, Huawei E583c, Huawei E160 Postpaid SIMs: CA: Fido, Wind; INTL: Telna Prepaid SIMs: DE: Fonic, Lidl; AT: yesss!, bob; UK: O2; US: AT&T; RO: Orange, Vodafone; FR: b&you, Lycamobile; NL: Lycamobile; BE: Lycamobile, Jim Mobile; CL: Entel; MX: Telcel; INTL: eKit Blue, eKit Yellow Dead SIMs: too many to list

	(#12)
snaimon (Offline) Senior Member Prepaid Specialist Posts: 898 Join Date: 17 Mar 2004 Location: Richmond, VA USA Country:	Was better in the past - 16-04-2009, 18:55 They used to do a much better job, but this was before the +44 option. Just my 2 euro-cents. Phones: DASH V3 (3) Service: US T-MO post paid (2) - US T-MO prepaid (2) - UM+ - TravelSIM DE SIMYO - DE SUNSIM T-Mobile DE Calling Cards: Onesuite Enjoyprepaid AT&T MCI Mobivox

	(#13)
kupe (Offline) Senior Member Prepaid Fan Posts: 103 Join Date: 19 Jun 2006 Country:	16-04-2009, 19:38 Hey gang- Wow! Back in the US and needless to say I don't quite know what to make of the bizarre turn my thread has taken! I can only surmise that somewhere there was a special sale on grouchy pills! For those of you evidently so upset with how I spent my time in Zurich, let me reiterate that my total investment timewise was something like one hour and change. And my reward was successfully getting my large balance transferred from my +423 sim to my +44 sim. This is something I had been unable to do any other way. Moreover, I'm lucky enough to be in Zurich almost weekly for my job. Normally my free time there is spent hiking, biking, and general sightseeing. So everyone so upset that I took an hour or so out of my own time to fix this UM issue, please go ahead and relax. More to the point, I thought that my little field trip might be an entertaining read for the many UM users that frequent here. Frankly, I had fun if nothing else just riding around a new part of Zurich I hadn't seen before! Warm regards, Kupe

	(#15)
tivoboy (Offline) Senior Member Prepaid Fan Posts: 150 Join Date: 11 Aug 2005 Country:	20-04-2009, 19:13 It sounds like as of today, those three people who WERE there are gone too.

	(#17)
duminyricky (Offline) Junior Member Newbie Posts: 3 Join Date: 17 Jun 2009 Country:	29-06-2009, 08:05 Despite all the troubles you've been in, i hope your stay in Zurich turned out good. Well, you've encountered a lot of hassle with your SIM card but in the end, you were able to do something about it. Nice one.