My Visit to UM Headquarters!

inquisitor · 15-04-2009, 17:40

Stupid idea to waste so much time and money, which you would have better spent in downtown, just to get back some € 12 (after subtracting the travel costs).
Regarding their apparently abandoned office: UM's customer care is outsourced to a call center in Horb, Germany. Afaik they only have their second level support in Switzerland. Further in Switzerland they have spring holiday until April 19th. Last but not least UM have also fired some people.

15-04-2009, 17:45

@ Inquisitor

Quote:

Stupid idea to waste so much ...

And who the ..ck are you to judge other peoples decision and what they do in their free time???

petkow · 15-04-2009, 18:43

Quote:

Originally Posted by inquisitor

Stupid idea to waste so much time and money, which you would have better spent in downtown, just to get back some € 12 (after subtracting the travel costs).

Actually, I think the OP was after more than just the €12 that you state, as judging by his previous posts he also had substantial levels of credit on his +423 account.

In my opinion kudos to him for deciding to track down the office and getting his problem sorted so fast!

VladS · 15-04-2009, 20:11

I kind of agree with inquisitor here... My time off is worth a whole lot more than the credit on a SIM card. I can count quite a few better things to do in Switzerland than visit UM's offices.

bylo · 15-04-2009, 22:09

Quote:

Originally Posted by petkow

In my opinion kudos to him for deciding to track down the office and getting his problem sorted so fast!

And also for keeping us informed of the situation at UM HQ

	(#1)
inquisitor (Offline) Senior Member Prepaid Professionist Posts: 1,399 Join Date: 15 Nov 2006 Country:	15-04-2009, 17:40 Stupid idea to waste so much time and money, which you would have better spent in downtown, just to get back some € 12 (after subtracting the travel costs). Regarding their apparently abandoned office: UM's customer care is outsourced to a call center in Horb, Germany. Afaik they only have their second level support in Switzerland. Further in Switzerland they have spring holiday until April 19th. Last but not least UM have also fired some people. terminals: Samsung: Galaxy S5 DuoS (G900FD); BLU: Win HD LTE; Nokia: 1200; Asus: Fonepad 7 ME372CG; Huawei data: E3372, Vodafone R201, K3765, E1762; postpaid: O2 on Business XL; prepaid: DE: Aldi Talk, Lidl; UK: 3; BG: MTel, vivacom; RU: MTS; RS: MTS; UAE: du Tourist SIM; INT'L: toggle mobile VoIP: sipgate.de (German DID); sipgate.co.uk (British DID); ukddi.com (British DID); sipcall.ch (Swiss DID); megafon.bg (Bulgarian DID); InterVoip.com

	(#4)
VladS (Offline) Senior Member Prepaid Pioneer Posts: 590 Join Date: 22 Jun 2004 Country:	15-04-2009, 20:11 I kind of agree with inquisitor here... My time off is worth a whole lot more than the credit on a SIM card. I can count quite a few better things to do in Switzerland than visit UM's offices. VladS Mobile phones: iPhone 5, Blackberry 9900, Nexus S, Samsung S3322 duos Mobile data cards: Huawei E587u-5, Huawei E583c, Huawei E160 Postpaid SIMs: CA: Fido, Wind; INTL: Telna Prepaid SIMs: DE: Fonic, Lidl; AT: yesss!, bob; UK: O2; US: AT&T; RO: Orange, Vodafone; FR: b&you, Lycamobile; NL: Lycamobile; BE: Lycamobile, Jim Mobile; CL: Entel; MX: Telcel; INTL: eKit Blue, eKit Yellow Dead SIMs: too many to list