Avoid United Mobile!

borjeg · **Avoid United Mobile! -** 30-08-2007, 19:47

I updated from a Riiing card to a United Mobile +447937 and received my new card less than a month ago.

When checking the credit it also said that the card was valid only 17 more days!?!

I, of course, tried to contact customers service by filling in the form on there site, but no answer. I called and asked them about the validity. I got the answer "I don't know, but don't worry" They charged me appr. 5 euros for the call. They promised to refund the 5 euros, which they didn't do, of course.

So, now I have an inactive SIM and the rest of the money also gone (appr. 30 euros)!

And so far no solution in sight.

I'm not inpressed.

snaimon · **? -** 31-08-2007, 01:35

Sorry to hear of your problems. Their customer care has always fixed things for me. It takes a while, sometimes. If you don't hear from them by Monday, I would send another email.

There is (was) a way to call the help line from a landline so you don't consume your mobile minutes.

It is true they are having their issues and probably did the switch before testing all aspects of their new system.

Best of luck.

Stan

sec · 31-08-2007, 13:57

I contacted them asking more info about the upgrade and had a prompt and detailed response by email. I agree with smaimon: give it another try by sending a email giving all the details - I am sure that if it's just a matter of credit which was lost they will eventually reimburse you, although it might take some time. The UM+ may still be a bit "experimental" at this stage (eg. absence of voicemail - tarifs on the new map are not correct for US and Canada) but my sim seems to work very well, there are new very good functions (eg. balance received by sms).

By the way, I have transferred only part of the credit to UM+, so I still have my +423 active. Have you noticed that on the +423 you receive a sms when someone tries to get hold of you and does not leave a message on your voicemail? Also voicemail works much better than in the past (to the extent that I am sorry that now that it's working so well they switch to +447937!

GadgetKen · 31-08-2007, 20:41

If no response to an email, suggest call their customer service department from a landline and explain the situation. When I had a problem a few weeks ago with voice calls being blocked but SMS working, I called them on a landline and they quickly fixed this while I was on the phone(an email I had sent prior wasn't answered so I called). I made a test call on my mobile phone while they waited to verify it worked.

borjeg · 01-09-2007, 19:40

We are also using the Estonian solution (the Swiss/Austrian TravelSIM and the Latvian GeMobile) with absolutely no problems at all.

They are really good and trustworthy.

petar258 · 02-09-2007, 12:18

For me UM is totally unprofessional. Looks like they dont know how to work with equipment, and made many stupid mistakes. And took too much time to resolve many problems.

Effendi · 02-09-2007, 12:46

Quote:

Originally Posted by borjeg

We are also using the Estonian solution (the Swiss/Austrian TravelSIM and the Latvian GeMobile) with absolutely no problems at all.

They are really good and trustworthy.

Yeah, I agree, Travelsim is by now the best service.
But UM always solved their problems and are a bit slow but quite efficient... let's just give them some time for the new offer to be more reliable...

MATHA531 · 02-09-2007, 13:21

Quote:

Originally Posted by Effendi

Yeah, I agree, Travelsim is by now the best service.
But UM always solved their problems and are a bit slow but quite efficient... let's just give them some time for the new offer to be more reliable...

The trouble with travelsim still remains the high termination fees for calls to Estonia that make call forwarding too expensive as compared to UK numbers and its inability to work properly with callbackworld.

andy · 02-09-2007, 14:19

Quote:

Originally Posted by petar258

For me UM is totally unprofessional. Looks like they dont know how to work with equipment, and made many stupid mistakes. And took too much time to resolve many problems.

Given that they developed a custom callback service, installed switch capacity much greater than the whole of the rest of a country, pioneered free incoming roaming, and that the model has been popular enough for similar operations to appear, but they are still growing, that criticism looks unrealistically severe.

Przemolog · 02-09-2007, 15:19

Quote:

Originally Posted by MATHA531

The trouble with travelsim still remains the high termination fees for calls to Estonia that make call forwarding too expensive as compared to UK numbers and its inability to work properly with callbackworld.

I'm sorry to say that but IMHO you're boring with your complaints about international SIMs. OK, it's your choice that you want to change CPP solutions into RPP ones. But, if you talk about CBW pricing to "home countries" of international SIMs, the worst case is Liechtestein: 56 cents/min (either forwarding from USA or a callback call to USA). Now, compare that with the cheapest roaming tariffs which you may be offered from any US mobile operator. AFAIK AT&T is 99 cents both incoming and outgoing (anything cheaper?). So, the savings seem to be at least 43 cents/min and you're still complaining

	(#1)
borjeg (Offline) Senior Member Prepaid Fan Posts: 114 Join Date: 05 May 2004 Country:	Avoid United Mobile! - 30-08-2007, 19:47 I updated from a Riiing card to a United Mobile +447937 and received my new card less than a month ago. When checking the credit it also said that the card was valid only 17 more days!?! I, of course, tried to contact customers service by filling in the form on there site, but no answer. I called and asked them about the validity. I got the answer "I don't know, but don't worry" They charged me appr. 5 euros for the call. They promised to refund the 5 euros, which they didn't do, of course. So, now I have an inactive SIM and the rest of the money also gone (appr. 30 euros)! And so far no solution in sight. I'm not inpressed.

	(#2)
snaimon (Offline) Senior Member Prepaid Specialist Posts: 898 Join Date: 17 Mar 2004 Location: Richmond, VA USA Country:	? - 31-08-2007, 01:35 Sorry to hear of your problems. Their customer care has always fixed things for me. It takes a while, sometimes. If you don't hear from them by Monday, I would send another email. There is (was) a way to call the help line from a landline so you don't consume your mobile minutes. It is true they are having their issues and probably did the switch before testing all aspects of their new system. Best of luck. Stan Phones: DASH V3 (3) Service: US T-MO post paid (2) - US T-MO prepaid (2) - UM+ - TravelSIM DE SIMYO - DE SUNSIM T-Mobile DE Calling Cards: Onesuite Enjoyprepaid AT&T MCI Mobivox

	(#3)
sec (Offline) Senior Member Prepaid Fan Posts: 106 Join Date: 21 Jun 2004 Country:	31-08-2007, 13:57 I contacted them asking more info about the upgrade and had a prompt and detailed response by email. I agree with smaimon: give it another try by sending a email giving all the details - I am sure that if it's just a matter of credit which was lost they will eventually reimburse you, although it might take some time. The UM+ may still be a bit "experimental" at this stage (eg. absence of voicemail - tarifs on the new map are not correct for US and Canada) but my sim seems to work very well, there are new very good functions (eg. balance received by sms). By the way, I have transferred only part of the credit to UM+, so I still have my +423 active. Have you noticed that on the +423 you receive a sms when someone tries to get hold of you and does not leave a message on your voicemail? Also voicemail works much better than in the past (to the extent that I am sorry that now that it's working so well they switch to +447937! My Phones: Nokia 6230 - Nec N343i - Nokia 6230i My Sims: Wind IT prepaid (+ Voda IT postpaid corporate phone) Prepaid Sims: WORLWIDE: Riiing, UM+ - IT: Voda, Wind Deceased Sims: WORLWIDE: Hop - NZ: Vodafone - FR: Bouygues - IT: H3G - US: T-Mobile

	(#4)
GadgetKen (Offline) Senior Member Prepaid Expert Posts: 342 Join Date: 14 Dec 2004 Location: Connecticut, USA Country:	31-08-2007, 20:41 If no response to an email, suggest call their customer service department from a landline and explain the situation. When I had a problem a few weeks ago with voice calls being blocked but SMS working, I called them on a landline and they quickly fixed this while I was on the phone(an email I had sent prior wasn't answered so I called). I made a test call on my mobile phone while they waited to verify it worked. Phones/Wireless Devices: Doogee S90, Isatphone Pro, Amazon Kindle 3G, SkyRoam MiFi device, Karma MiFi device, AT&T Liberate MiFi device Sim Cards: T-Mobile (Mint), AT&T (Mifi device or Kindle), Koko Satphone: InMarSat Broadband US Wireless Data: AT&T postpaid, Sprint (Karma Mobility prepaid) Broadband International Data: SkyRoam VOIP: Skype

	(#5)
borjeg (Offline) Senior Member Prepaid Fan Posts: 114 Join Date: 05 May 2004 Country:	01-09-2007, 19:40 We are also using the Estonian solution (the Swiss/Austrian TravelSIM and the Latvian GeMobile) with absolutely no problems at all. They are really good and trustworthy.

	(#6)
petar258 (Offline) Junior Member Amateur Member Posts: 11 Join Date: 18 Jul 2006 Location: Burgas Country:	02-09-2007, 12:18 For me UM is totally unprofessional. Looks like they dont know how to work with equipment, and made many stupid mistakes. And took too much time to resolve many problems.