United Mobile+ (new service with +44 Jersey number)

[Eilasor]

Has anyone used the new UM card to call a US cell phone? The quoted rates on the UM page for calling the US do not distinguish between fixed and mobile phones, and I wanted to make sure that they meant that there is one rate for both, not that it only works to landlines.

[borjeg]

I have tried the new Jersey based card.

When I check the balance I get the message that the credit is only valid 17 days more!!!
Yesterday it was 18 days a.s.o.

I've been searching their home page to find out why and what are the rules for the credit expiry. Not a single word!

I had no such problems with my Liechtenstein based old card, before I updated. Now I'll use TravelSIM instead. No problems here.

So I had to call 094, customers service. After two unsuccesfull tries, euro 2.86 were gone!!!

When I finally came through the girl didn't know anything about credit expiry.

So I have to warn you all. Something is very wrong with the United-Mobile.

[MATHA531]

Originally Posted by Eilasor

Has anyone used the new UM card to call a US cell phone? The quoted rates on the UM page for calling the US do not distinguish between fixed and mobile phones, and I wanted to make sure that they meant that there is one rate for both, not that it only works to landlines.

As in so many things, the US operates differently than most of the rest of the world....in most gsm countries, caller pays a termination fee to call a mobile number while the recipient pays nothing.....in the USA mobile numbers are fully integrated into the numbering system and because of number porting and things like that you cannot differentiate between a mobile phone and a landline....the recipient pays air time (although in most contract situations you have so manhy minutes it is rare you go through them but you do pay to make and receive calls); hence calls to the USA are the same whether it is a landline or a mobile...some gsm operators do distinguish between calling US regular numbers and US "toll free" numbers and charge premium rates to US 800, 866, 877 numbers....also often there are additional charges to Alaska and Hawaii!

This also must have something to due with the fact that using making and receiving calls in the USA are asininely expensive on most any non North American carrier although I don't really understand why...if Australia rates to and from are in line with what other gsm carriers charge, why not the USA?

[DRNewcomb]

Originally Posted by Eilasor

Has anyone used the new UM card to call a US cell phone? The quoted rates on the UM page for calling the US do not distinguish between fixed and mobile phones, and I wanted to make sure that they meant that there is one rate for both, not that it only works to landlines.

It would be virtually impossible for them to distinguish US cellular phones from landlines.

[DRNewcomb]

My UM+ SIM arrived yesterday. I used smsBug to send it a SMS which was received, even though smsBug reported that it didn't know if it would work or not. I rang the phone using my home phone, which defaults to a reseller of MCI. Didn't do any tests that would cost anything.

I think they could have made what I needed to do to activate the card a little clearer but once I found it, everything worked.

[inquisitor]

Originally Posted by DRNewcomb

It would be virtually impossible for them to distinguish US cellular phones from landlines.

There's no need to distinguish in the case of the US, as mobile and landline calls are terminated at the same rate.
United Mobile don't charge higher rates for mobile calls in other countries because they think it's funny, but because termination rates (the price the receiving operator demands) of those networks are higher.
Whereas in the US the called mobile subscribers pay the extra cost for the transfer to their mobile phone, in the rest of the world callers pay the price for the whole connection.
The high costs for American mobile subscribers, who also pay for incoming calls, are a main reason why mobile phone penetration is relatively low in the US.
The low penetration again is the reason, why prices for mobile telephony are higher - American operators must finance their large networks by a relatively small number of subscibers and further there are quite few players in the GSM market, so competition is limited. Beyond that the geographical expanse of the US requires more basestations and so results in more costs then in other places, where population density is higher. Also in European countries the investment in GSM networks has already amortized years ago, while US operators, of whom some migrated to GSM recently, still wait for the return.
All this makes mobile telephony more expensive in the US than in other places.

[Bossman]

Pretty much every thing you said is correct except the ones relating to the cost of mobile telephony in the US. We pay a whole lot less for mobile services than almost any other country. As already mentioned, even though we pay for incoming calls, its virtually a no issue because we get so much minutes and unlimited nights/weekends than we know what to do with it. A typical plan in the US considering all the minutes included will probably cost at least double in any other country.

Also, the reason why the US does not have heavy mobile penetration is definitely not because of cost. It's because the land line system is so efficient and cheap it's almost unbelievable! Obviously because of it's size/population, there are whole lot more mobile users in the US than a lot of other countries combined.

Originally Posted by inquisitor

There's no need to distinguish in the case of the US, as mobile and landline calls are terminated at the same rate.
United Mobile don't charge higher rates for mobile calls in other countries because they think it's funny, but because termination rates (the price the receiving operator demands) of those networks are higher.
Whereas in the US the called mobile subscribers pay the extra cost for the transfer to their mobile phone, in the rest of the world callers pay the price for the whole connection.
The high costs for American mobile subscribers, who also pay for incoming calls, are a main reason why mobile phone penetration is relatively low in the US.
The low penetration again is the reason, why prices for mobile telephony are higher - American operators must finance their large networks by a relatively small number of subscibers and further there are quite few players in the GSM market, so competition is limited. Beyond that the geographical expanse of the US requires more basestations and so results in more costs then in other places, where population density is higher. Also in European countries the investment in GSM networks has already amortized years ago, while US operators, of whom some migrated to GSM recently, still wait for the return.
All this makes mobile telephony more expensive in the US than in other places.

[Stu]

I honestly haven't compared the mobile penetration rates in the US versus Western Europe, but what I would note is that in countries like the UK, there are a huge number of extra SIMs that people have in their dressers because the buy in for the SIM is so cheap.

Prepaid in the US is getting better, but it is still not like most places. I don't know of anyone (personallY) in the US over the age of 13 who doesn't own a mobile and I know of many preteens who do own mobiles.

My wife and I have fought about the landline argument outlined above. She pointed out in many countries it can be several months for a working landline to get installed. She pointed to France. I question that assumption with companies like Free, but there might be some legitimacy in her position.

[DRNewcomb]

Originally Posted by inquisitor

The high costs for American mobile subscribers, who also pay for incoming calls, are a main reason why mobile phone penetration is relatively low in the US.

If the US has "low" mobile penetration, I'd hate to see "high" penetration. I only know one or two people over the age of 15 who don't have cell phones. Everyone you see has a cell phone glued to his ear. I think that high "penetration" in many countries must be due to people keeping 6 or 7 prepaid SIMs for travel, etc because they are cheap to keep active. In the US most prepaids do "clock out" after a few months because the carriers have to pay a monthly government fee for each active line.

[herkdrvr]

Originally Posted by borjeg

I have tried the new Jersey based card.

When I check the balance I get the message that the credit is only valid 17 days more!!!
Yesterday it was 18 days a.s.o.

I've been searching their home page to find out why and what are the rules for the credit expiry. Not a single word!

I had no such problems with my Liechtenstein based old card, before I updated. Now I'll use TravelSIM instead. No problems here.

So I had to call 094, customers service. After two unsuccesfull tries, euro 2.86 were gone!!!

When I finally came through the girl didn't know anything about credit expiry.

So I have to warn you all. Something is very wrong with the United-Mobile.

Sounds like the thing to do is keep using the old card until they get this thing fixed! Or better yet, I think I'll try my TravelSim card until this gets fixed!