United Mobile+ (new service with +44 Jersey number)

saintsimon · 09-08-2007, 21:15

Quote:

Originally Posted by razfaz

I recieved my SIM today. Everything is working, except when I switch to UMTS only mode, the SIM gives a "Sim not registered" massage and I'm unable to log on any German network. It wouldn't matter, but I'd like to use the card next month in Japan, where it is UMTS only. Anybody with the same problem concerning UMTS?

Yes, this seems to be normal for UM+, but it may be network dependent.

Anyway, now I've even got a response, a day after reactivation:

"Sehr geehrter Herr xxxxxxxxxx,

vielen Dank für Ihre Anfrage.

Ein Teil der neuen Karten hatte ein Softwareproblem. Dies wirkte sich dahingehend aus, dass keine Anrufe getätigt werden konnten, eingehende Anrufe waren nicht möglich, und es kam fälschlicherweise die Ansage, dass das Guthaben auf 0 ist („insufficient balance“). Dieses Problem wurde inzwischen behoben. Ihre SIM Karte ist aktiviert.

Für weitere Fragen stehen wir Ihnen gerne zur Verfügung.

Mit freundlichen Grüßen

Marion Girin
Customer Service United Mobile

United Mobile ist nun jederzeit für Sie erreichbar: Ab sofort steht Ihnen der Customer Service an 365 Tagen rund um die Uhr zur Verfügung.

United Mobile Liechtenstein AG
Schaffhauserstrasse 121
CH-8302 Kloten, Zurich Airport
Phone +44 7937 099 911
Phone +423 663 099 911
www.united-mobile.com
"

They say the problem has been solved now. Check your UM+ SIMs to verify that statement.
(sorry no time for a translation at the moment, I'll have to leave the desk)

prion · 09-08-2007, 21:33

I can verify that mine still does not work (neither incoming nor outgoing). I have emailed them several days ago but got no response as of yet...

I can receive sms, even those sent when the phone was off.....

Mirken · 09-08-2007, 23:50

Quote:

Originally Posted by prion

I can verify that mine still does not work (neither incoming nor outgoing). I have emailed them several days ago but got no response as of yet...

I can receive sms, even those sent when the phone was off.....

right, we can receive sms, if you try to send, flash message of card not activated.

saintsimon · 10-08-2007, 00:02

OK, I'm back at my desk.

The support Lady talks about deactivations of many UM+ sims due to erroneous "(„insufficient balance“)" problems.

Anyway, I wonder why many of you here and in another forum did not get any response. I assume you also included the affected phone numbers and used their website contact mailing page.

Bossman · 10-08-2007, 01:46

As I, and others posted above, most of us experienced this same thing You will need to call them to have them re-activate the account. A quick call to their CSR tooka care of that for me while I was on the phone.

Quote:

Originally Posted by Mirken

right, we can receive sms, if you try to send, flash message of card not activated.

	(#2)
prion (Offline) Senior Member Prepaid Pioneer Posts: 589 Join Date: 01 May 2006 Location: Greece Country:	09-08-2007, 21:33 I can verify that mine still does not work (neither incoming nor outgoing). I have emailed them several days ago but got no response as of yet... I can receive sms, even those sent when the phone was off.....

	(#4)
saintsimon (Offline) Junior Member Amateur Member Posts: 18 Join Date: 07 Aug 2007 Country:	10-08-2007, 00:02 OK, I'm back at my desk. The support Lady talks about deactivations of many UM+ sims due to erroneous "(„insufficient balance“)" problems. Anyway, I wonder why many of you here and in another forum did not get any response. I assume you also included the affected phone numbers and used their website contact mailing page.