United Mobile+ (new service with +44 Jersey number)

saintsimon · 08-08-2007, 13:47

Quote:

Originally Posted by Bossman

There was some problems with some activations. Mine was the same...worked the first day and the following morning it kept saying (like others posted) the card was inactive when I try to make a call and incoming calls were not coming through. Anyway, a quick call to UM customer service fixed that. They had to access the system and reactivate mine. So, if your is still not working, you may want to call them.

Thanks for the tip. I was actually waiting for them to resolve the problems for all affected, but finally I've sent them a quick mail last night, and now it works again.

Generally, I've had positive experiences with SE phones regarding call-back functionality. The SEs T68i, T610, K700i and V/Z800i all work automatically with call-back. The Motorola W220 also works well.

hawkdeira · 08-08-2007, 18:16

Quote:

Originally Posted by saintsimon

Thanks for the tip. I was actually waiting for them to resolve the problems for all affected, but finally I've sent them a quick mail last night, and now it works again.

Lucky you! (-:

I've mailed them twice with no response . . .

TheMadBrewer · **Another Frustrated Customer -** 09-08-2007, 20:43

Count me among the frustrated! My future use for UM (post CallBackWorld) was to be UM to UM calls and the occasional "I'm fine" call back the the states from Belgium or Netherlands (have local SIMs for other places I travel). So the cheaper rates and a UK number seemed a perfect fit. So I upgraded my +432 and ordered another UM+ a couple days later.

The upgraded number registers on AT&T and balance inquires work, but I cannot send or receive SMS's or calls. ( Calls get an American "invalid number" message even though phone is on) If I try to send an SMS I get "SIM not activated" (it was)

The 2nd SIM came this week and today I put it in phone and it can send SMS and make and receive calls, even though I wasn't able to activate it on the web (says already activated). Of course, its the first day so I expect to to stop working tomorrow

I'll called UM+ CS using Voipbuster (.10/minute) and after 4 min on hold I got "can't answer, goodbye" Send email but from reading here I don't expect a response. I was always happy with UM CS the few times I need to call them, but this is ridiculous.

I sure hope they get this fixed soon. I'm off to Europe in a couple weeks -- luckily the first week is in Germany (Bamberg) where my dad and I both have local SIMS. But after that we'll need the UM+ to stay in touch.

razfaz · 09-08-2007, 21:00

I recieved my SIM today. Everything is working, except when I switch to UMTS only mode, the SIM gives a "Sim not registered" massage and I'm unable to log on any German network. It wouldn't matter, but I'd like to use the card next month in Japan, where it is UMTS only. Anybody with the same problem concerning UMTS?

saintsimon · 09-08-2007, 21:15

Quote:

Originally Posted by razfaz

I recieved my SIM today. Everything is working, except when I switch to UMTS only mode, the SIM gives a "Sim not registered" massage and I'm unable to log on any German network. It wouldn't matter, but I'd like to use the card next month in Japan, where it is UMTS only. Anybody with the same problem concerning UMTS?

Yes, this seems to be normal for UM+, but it may be network dependent.

Anyway, now I've even got a response, a day after reactivation:

"Sehr geehrter Herr xxxxxxxxxx,

vielen Dank für Ihre Anfrage.

Ein Teil der neuen Karten hatte ein Softwareproblem. Dies wirkte sich dahingehend aus, dass keine Anrufe getätigt werden konnten, eingehende Anrufe waren nicht möglich, und es kam fälschlicherweise die Ansage, dass das Guthaben auf 0 ist („insufficient balance“). Dieses Problem wurde inzwischen behoben. Ihre SIM Karte ist aktiviert.

Für weitere Fragen stehen wir Ihnen gerne zur Verfügung.

Mit freundlichen Grüßen

Marion Girin
Customer Service United Mobile

United Mobile ist nun jederzeit für Sie erreichbar: Ab sofort steht Ihnen der Customer Service an 365 Tagen rund um die Uhr zur Verfügung.

United Mobile Liechtenstein AG
Schaffhauserstrasse 121
CH-8302 Kloten, Zurich Airport
Phone +44 7937 099 911
Phone +423 663 099 911
www.united-mobile.com
"

They say the problem has been solved now. Check your UM+ SIMs to verify that statement.
(sorry no time for a translation at the moment, I'll have to leave the desk)

prion · 09-08-2007, 21:33

I can verify that mine still does not work (neither incoming nor outgoing). I have emailed them several days ago but got no response as of yet...

I can receive sms, even those sent when the phone was off.....

Mirken · 09-08-2007, 23:50

Quote:

Originally Posted by prion

I can verify that mine still does not work (neither incoming nor outgoing). I have emailed them several days ago but got no response as of yet...

I can receive sms, even those sent when the phone was off.....

right, we can receive sms, if you try to send, flash message of card not activated.

Mirken · 09-08-2007, 21:16

Quote:

Originally Posted by razfaz

I recieved my SIM today. Everything is working, except when I switch to UMTS only mode, the SIM gives a "Sim not registered" massage and I'm unable to log on any German network. It wouldn't matter, but I'd like to use the card next month in Japan, where it is UMTS only. Anybody with the same problem concerning UMTS?

yes, same problem to me, here in Italy.

MATHA531 · 10-08-2007, 05:28

New York City....Friday 10 August 2007 0026...

My phone still gets "your international call cannot be completed as dialed. Please check the number and dial again or ask the operator for assistance." when dialing a UM+ number with the phone off. No response yet.

Interesting.....here in New York the phone roams on both T Mobile US and also sometimes AT&T which is what I see on the screen...(it also says United Mobile below something the +423 card did not...something for example o9 does but others don't)...but interestingly enough in my apartment, my cingular phone still says cingular and not AT&T...doesn't really make sense eh.

TheMadBrewer · 10-08-2007, 06:49

Finally got thru to CS. The guy said the were having (have had?) problems with the web activations where it didn't always go thru properly and it leaves the SIM somehow blocked. So he cleared the block and called me back to test (which cost me a couple bucks

) and now it works.

I asked him about the voice mail problem and he said they knew about it and it won't be fixed for "a month or two". Ouch!

I didn't know they had that sort of accent on the Isle of Jersey

	(#3)
TheMadBrewer (Offline) Senior Member Prepaid Fan Posts: 127 Join Date: 01 Jun 2005 Location: Marina del Rey, CA Country:	Another Frustrated Customer - 09-08-2007, 20:43 Count me among the frustrated! My future use for UM (post CallBackWorld) was to be UM to UM calls and the occasional "I'm fine" call back the the states from Belgium or Netherlands (have local SIMs for other places I travel). So the cheaper rates and a UK number seemed a perfect fit. So I upgraded my +432 and ordered another UM+ a couple days later. The upgraded number registers on AT&T and balance inquires work, but I cannot send or receive SMS's or calls. ( Calls get an American "invalid number" message even though phone is on) If I try to send an SMS I get "SIM not activated" (it was) The 2nd SIM came this week and today I put it in phone and it can send SMS and make and receive calls, even though I wasn't able to activate it on the web (says already activated). Of course, its the first day so I expect to to stop working tomorrow I'll called UM+ CS using Voipbuster (.10/minute) and after 4 min on hold I got "can't answer, goodbye" Send email but from reading here I don't expect a response. I was always happy with UM CS the few times I need to call them, but this is ridiculous. I sure hope they get this fixed soon. I'm off to Europe in a couple weeks -- luckily the first week is in Germany (Bamberg) where my dad and I both have local SIMS. But after that we'll need the UM+ to stay in touch. Whole bunch of SIMs, mostly dead, some still working...

	(#4)
razfaz (Offline) Member Official Member Posts: 38 Join Date: 28 Aug 2005 Country:	09-08-2007, 21:00 I recieved my SIM today. Everything is working, except when I switch to UMTS only mode, the SIM gives a "Sim not registered" massage and I'm unable to log on any German network. It wouldn't matter, but I'd like to use the card next month in Japan, where it is UMTS only. Anybody with the same problem concerning UMTS?

	(#6)
prion (Offline) Senior Member Prepaid Pioneer Posts: 589 Join Date: 01 May 2006 Location: Greece Country:	09-08-2007, 21:33 I can verify that mine still does not work (neither incoming nor outgoing). I have emailed them several days ago but got no response as of yet... I can receive sms, even those sent when the phone was off.....

	(#9)
MATHA531 (Offline) Senior Member Prepaid Specialist Posts: 869 Join Date: 15 Oct 2004 Country:	10-08-2007, 05:28 New York City....Friday 10 August 2007 0026... My phone still gets "your international call cannot be completed as dialed. Please check the number and dial again or ask the operator for assistance." when dialing a UM+ number with the phone off. No response yet. Interesting.....here in New York the phone roams on both T Mobile US and also sometimes AT&T which is what I see on the screen...(it also says United Mobile below something the +423 card did not...something for example o9 does but others don't)...but interestingly enough in my apartment, my cingular phone still says cingular and not AT&T...doesn't really make sense eh.

	(#10)
TheMadBrewer (Offline) Senior Member Prepaid Fan Posts: 127 Join Date: 01 Jun 2005 Location: Marina del Rey, CA Country:	10-08-2007, 06:49 Finally got thru to CS. The guy said the were having (have had?) problems with the web activations where it didn't always go thru properly and it leaves the SIM somehow blocked. So he cleared the block and called me back to test (which cost me a couple bucks ) and now it works. I asked him about the voice mail problem and he said they knew about it and it won't be fixed for "a month or two". Ouch! I didn't know they had that sort of accent on the Isle of Jersey Whole bunch of SIMs, mostly dead, some still working...