United Mobile+ (new service with +44 Jersey number)

MATHA531 · 07-08-2007, 16:36

Quote:

Originally Posted by saintsimon

They UM+ cards always work when newly activated, but they die one or two days later. This may be the case for your card in France.

Mine is still dead, while it was ok at the beginning. Only 089 works, nothing else.

Mine has worked from day one and hasn't died.

saintsimon · 07-08-2007, 16:43

Quote:

Originally Posted by MATHA531

Mine has worked from day one and hasn't died.

So you can make and receive calls? Hmm ... lucky you ... mine was called inactive again the day after activation, while online it is still marked active.

Bossman · 07-08-2007, 17:12

There was some problems with some activations. Mine was the same...worked the first day and the following morning it kept saying (like others posted) the card was inactive when I try to make a call and incoming calls were not coming through. Anyway, a quick call to UM customer service fixed that. They had to access the system and reactivate mine. So, if your is still not working, you may want to call them.

Quote:

Originally Posted by saintsimon

So you can make and receive calls? Hmm ... lucky you ... mine was called inactive again the day after activation, while online it is still marked active.

inquisitor · 07-08-2007, 20:17

Since today UM+ works in France.

saintsimon · 08-08-2007, 13:47

Quote:

Originally Posted by Bossman

There was some problems with some activations. Mine was the same...worked the first day and the following morning it kept saying (like others posted) the card was inactive when I try to make a call and incoming calls were not coming through. Anyway, a quick call to UM customer service fixed that. They had to access the system and reactivate mine. So, if your is still not working, you may want to call them.

Thanks for the tip. I was actually waiting for them to resolve the problems for all affected, but finally I've sent them a quick mail last night, and now it works again.

Generally, I've had positive experiences with SE phones regarding call-back functionality. The SEs T68i, T610, K700i and V/Z800i all work automatically with call-back. The Motorola W220 also works well.

hawkdeira · 08-08-2007, 18:16

Quote:

Originally Posted by saintsimon

Thanks for the tip. I was actually waiting for them to resolve the problems for all affected, but finally I've sent them a quick mail last night, and now it works again.

Lucky you! (-:

I've mailed them twice with no response . . .

TheMadBrewer · **Another Frustrated Customer -** 09-08-2007, 20:43

Count me among the frustrated! My future use for UM (post CallBackWorld) was to be UM to UM calls and the occasional "I'm fine" call back the the states from Belgium or Netherlands (have local SIMs for other places I travel). So the cheaper rates and a UK number seemed a perfect fit. So I upgraded my +432 and ordered another UM+ a couple days later.

The upgraded number registers on AT&T and balance inquires work, but I cannot send or receive SMS's or calls. ( Calls get an American "invalid number" message even though phone is on) If I try to send an SMS I get "SIM not activated" (it was)

The 2nd SIM came this week and today I put it in phone and it can send SMS and make and receive calls, even though I wasn't able to activate it on the web (says already activated). Of course, its the first day so I expect to to stop working tomorrow

I'll called UM+ CS using Voipbuster (.10/minute) and after 4 min on hold I got "can't answer, goodbye" Send email but from reading here I don't expect a response. I was always happy with UM CS the few times I need to call them, but this is ridiculous.

I sure hope they get this fixed soon. I'm off to Europe in a couple weeks -- luckily the first week is in Germany (Bamberg) where my dad and I both have local SIMS. But after that we'll need the UM+ to stay in touch.

razfaz · 09-08-2007, 21:00

I recieved my SIM today. Everything is working, except when I switch to UMTS only mode, the SIM gives a "Sim not registered" massage and I'm unable to log on any German network. It wouldn't matter, but I'd like to use the card next month in Japan, where it is UMTS only. Anybody with the same problem concerning UMTS?

labigo · **In Brazil doesn't work -** 08-08-2007, 02:13

I'm in Brasil and I can't use the new sim...I don't receive the callback...

	(#4)
inquisitor (Offline) Senior Member Prepaid Professionist Posts: 1,399 Join Date: 15 Nov 2006 Country:	07-08-2007, 20:17 Since today UM+ works in France. terminals: Samsung: Galaxy S5 DuoS (G900FD); BLU: Win HD LTE; Nokia: 1200; Asus: Fonepad 7 ME372CG; Huawei data: E3372, Vodafone R201, K3765, E1762; postpaid: O2 on Business XL; prepaid: DE: Aldi Talk, Lidl; UK: 3; BG: MTel, vivacom; RU: MTS; RS: MTS; UAE: du Tourist SIM; INT'L: toggle mobile VoIP: sipgate.de (German DID); sipgate.co.uk (British DID); ukddi.com (British DID); sipcall.ch (Swiss DID); megafon.bg (Bulgarian DID); InterVoip.com

	(#7)
TheMadBrewer (Offline) Senior Member Prepaid Fan Posts: 127 Join Date: 01 Jun 2005 Location: Marina del Rey, CA Country:	Another Frustrated Customer - 09-08-2007, 20:43 Count me among the frustrated! My future use for UM (post CallBackWorld) was to be UM to UM calls and the occasional "I'm fine" call back the the states from Belgium or Netherlands (have local SIMs for other places I travel). So the cheaper rates and a UK number seemed a perfect fit. So I upgraded my +432 and ordered another UM+ a couple days later. The upgraded number registers on AT&T and balance inquires work, but I cannot send or receive SMS's or calls. ( Calls get an American "invalid number" message even though phone is on) If I try to send an SMS I get "SIM not activated" (it was) The 2nd SIM came this week and today I put it in phone and it can send SMS and make and receive calls, even though I wasn't able to activate it on the web (says already activated). Of course, its the first day so I expect to to stop working tomorrow I'll called UM+ CS using Voipbuster (.10/minute) and after 4 min on hold I got "can't answer, goodbye" Send email but from reading here I don't expect a response. I was always happy with UM CS the few times I need to call them, but this is ridiculous. I sure hope they get this fixed soon. I'm off to Europe in a couple weeks -- luckily the first week is in Germany (Bamberg) where my dad and I both have local SIMS. But after that we'll need the UM+ to stay in touch. Whole bunch of SIMs, mostly dead, some still working...

	(#8)
razfaz (Offline) Member Official Member Posts: 38 Join Date: 28 Aug 2005 Country:	09-08-2007, 21:00 I recieved my SIM today. Everything is working, except when I switch to UMTS only mode, the SIM gives a "Sim not registered" massage and I'm unable to log on any German network. It wouldn't matter, but I'd like to use the card next month in Japan, where it is UMTS only. Anybody with the same problem concerning UMTS?

	(#9)
labigo (Offline) Junior Member Amateur Member Posts: 11 Join Date: 04 Jun 2007 Country:	In Brazil doesn't work - 08-08-2007, 02:13 I'm in Brasil and I can't use the new sim...I don't receive the callback...