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[NFH]

Originally Posted by toggle mobile

NFH: You are totally right and thanks for pointing it out. Due to some technical issue the website was not updated with the new rates although we were already charging it and according with the EU regulation.

Please check our website again as it should be correct now.

Thanks for the fast response and reply in this thread.

I can see the prices have been updated. However, in some cases they have been lowered but remain above the new price caps and in other cases, they have been increased. For example, from Gibraltar and Réunion, it now says £4.10 to send a text and £2.87/min to receive an incoming call, which are respectively 54 times and 43 times the price caps! I suggest you check all the examples I gave above. Norway is also still higher than permitted.

[NFH]

It seems that many of the prices have now been updated. However, the following discrepancies remain:

• 100+ countries are listed as having free incoming calls, including the whole of the European Union. However, the published call charges for all the listed countries are showing charges for incoming calls. The two pages contradict each other.
• EU and EEA countries and territories that are outside the EU VAT area (Gibraltar, Iceland, Liechtenstein, Norway and French overseas departments) are all showing prices that exceed the regulated price caps. For example the price cap for an outgoing call is €0.29 x 0.8293 = £0.240497, but the price is shown as £0.28, 16% higher than the price cap.