Toggle Mobile

[toggle mobile]

A very good morning to you all!

As I can read from your posts you are having some issues when trying to use our data service abroad.

First I would like to say that we do have data roaming but only in the toggle mobile countries (UK, The Netherlands, Spain, France, Germany, Australia, Switzerland, Poland, Denmark, Norway and Sweden).

Same as to benefit from local rates on these countries, to use our data service you MUST first register online for the country you are going to visit. Register here.

Example: If you are travelling to Spain, before you travel you need to go to our website and register for a Spanish local number. This registration will allow you not only to have a local Spanish mobile number (enabling your Spanish contacts to call you at local rates) but also to benefit from our toggle mobile countries' flat rates plus the data service.

Please note that your phone as to be switched on with your toggle sim card inside when you register.

I hope I could help.

Feel free to contact us if you have any question, we will be happy to help.

Thank you.

All the best,
Sofia Gouveia
Senior Marketing Manager toggle

[NFH]

Originally Posted by toggle mobile

Feel free to contact us if you have any question, we will be happy to help.

You offer a good product, which has great potential. However, please could you explain why, according to your published prices, you are breaching Regulation (EU) No 531/2012 of the European Parliament and of the Council of 13 June 2012 on roaming on public mobile communications networks within the Union? For example:

• In Norway (part of the EEA), you charge £0.36/min for an outgoing call, 50% more than the price cap of £0.240497/min (no VAT applicable).
• In Greece (still part of the EU), you charge £0.36/min for an outgoing call, 25% more than the price cap of £0.2885964/min (including VAT).
• In Guadeloupe (an integral part of France and the EU), you charge £2.81/min for an outgoing local call, 11.7 times the price cap of £0.240497/min (no VAT applicable).
• In Réunion (an integral part of France and the EU), you charge £1.12/min to receive a call, 16.9 times the price cap of £0.066344 (no VAT applicable).
• In Gibraltar (part of the EU since 1973), you charge £0.48 to send a text, 6.4 times the price cap of £0.074637 (no VAT applicable).

A EUR/GBP rate of 0.82930 is used to convert the regulated prices from EUR to GBP in accordance with Article 1(7) of the regulation. The Åland Islands (Finland), Gibraltar, Iceland, Liechtenstein, Norway and French overseas departments are all outside the European Union's VAT area, so UK VAT is not applied when roaming in these EEA countries and territories in accordance with Article 19 of the Value Added Tax (Place of Supply of Services) Order 1992.

[tux]

Originally Posted by toggle mobile

First I would like to say that we do have data roaming but only in the toggle mobile countries (UK, The Netherlands, Spain, France, Germany, Australia, Switzerland, Poland, Denmark, Norway and Sweden).

Why not in Italy?