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(#61)
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Junior Member
Newbie
Posts: 4
Join Date: 08 Nov 2011
Country:
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![]() Quote:
I'm pleased to learn that you have acknowledged that I did not used your service as a proof of your poor service. ![]() There is alot you can do, but due to your poor customer service knowledge you chose not do anything. Junaid ![]() |
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(#62)
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Senior Member
Prepaid Specialist
Posts: 774
Join Date: 21 Apr 2009
Country:
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![]() What was not made clear to you was that the balance expired after 'X' number of months--whether you used it or not. I have not time to look it up now.
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(#63)
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Junior Member
Newbie
Posts: 4
Join Date: 08 Nov 2011
Country:
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I am afraid not, the overall service is poor and not fit for purpose at all, I Couldn't care less if the credit expires or not, the point is their simcard did not work at all and their customer service is so poor... ![]() These guys are either not trained or don't give a damn about customer care and those who use their dodgy network... ![]() Regards |
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(#64)
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DEALER
Official Member
Posts: 47
Join Date: 11 Feb 2010
Country:
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![]() Except for Corporate Accounts where there is no expiration, the balance expires 10 months from your last recharge. The balance will continue to rollover as long as you recharge once every 10 months and we send out notifications when the expiration period is approaching. In this customer's case, they received a free $10 balance on their free SIM card and never used it so it simply expired 10 months later.
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(#65)
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Junior Member
Newbie
Posts: 1
Join Date: 05 Dec 2011
Country:
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![]() Hi,
I had an OneSimCard, but comparing with other cards, they haven't best prices & coverage. Do someone use something other ? I'm hesitating between MaxRoam & XXSIM. Can you help me please ? |
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(#66)
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Senior Member
Prepaid Expert
Posts: 362
Join Date: 28 Jan 2012
Country:
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![]() 2questions about Corporate Accounts:
do they have the same calling rates as individual sim cards? do corporate account simcards offer free incoming calls to usa & canada as OneSimCard PLUS International SIM from individuals? |
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(#67)
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Junior Member
Newbie
Posts: 1
Join Date: 09 Apr 2012
Country:
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![]() A corporate account requires the purchase of five or more SIMs. That's probably the first hurdle you should address.
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(#68)
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Member
Advanced Member
Posts: 85
Join Date: 22 Nov 2011
Country:
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![]() I sent my sim card UnitedMobile, and OneSim hat me never got a gift card in return, passionately, for now I use "New MaxRoam" (british) and Gt-Sim (isle of man), the tariff of 0.19 €, super cheap
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(#69)
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Junior Member
Newbie
Posts: 1
Join Date: 06 May 2012
Country:
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![]() Hi All,
Recently one of my OneSimCard PEN numbers was changed by the OneSimCard staff without my consent and wish! I don't think it's normal. May be I am wrong. Could anybody please share their similar stories? I am using OneSimCard services for business purposes and I placed one of my PEN numbers online on my website and then within some time I received an "apology" letter notifying me about my PEN number change! Here is the text: Re: Ticket xxxxx, Responded Dear Vitaliy A new message has been added to the service request #43219. Hello Vitaliy, We truly apologize, but we updated your Israeli PEN to a new number that you can now access in your account: xxxxxxxxxxxxx. We apologize, however your old Israeli PEN will no longer be active. Thank you, OneSimCard Support |
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(#70)
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Senior Member
Prepaid Professionist
Posts: 1,257
Join Date: 22 Apr 2005
Location: Chicago
Country:
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![]() You'll probably be better off contacting them directly for an explanation.
I have used them in The past, and in my opinion, compared to a lot of similar companies that just cancel your sim card and disappear with your credit without an explanation, they seem to be quite stable. Quote:
Sim cards: AT&T (Contract), 3 UK, Piranha Mobile |
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