yackie mobile review

[YackieMobile]

Originally Posted by n875

I think you still can make money, instead of let other VOIP providers get the money if users try to take advantage of free incoming call and use the cheap VOIP callback... then why don't you provide that cheap VOIP callback for them since you also offer VOIP... as long as your VOIP price competitive or even a little bit higher, I think people will choose your solution, because they won't have to deal with another VOIP provider...

Hi n875,

If this were a viable option, then prepaid roaming operators would be using it. The reason why you are able to do this (in rare occasions) on a +354380 number is because of a situation where some operator along the way has made an error in his rate tables. So here's the scenario.

1) Operator A makes mistake in rate tables
2) Your VOIP operator doesn't realise that this is a mistake so routes cheaply to +354380
3) You make cheap calls with your VOIP operator, also not realising that this is a mistake
4) Operator A's billing system eventually finds out he is losing money on this destination so he blocks access
5) Your operator can't terminate to this destination
6) You can't make any more calls.

In many countries it would be classified as fraud for an operator to willingly/knowingly take advantage of a price difference like this (arbitrage).
Someone has to pay for the free incoming whilst roaming, it's just that in this case the operator along the way pays for most of it.
If carriers have rates that are not sustainable (i.e. too low) it is in many cases a matter of policy for carriers to inform the other and attempt to correct this situation for the mutual benefit of all carriers.

We strive to play fairly in this market, and this situation is also what causes poor access to many free incoming roaming number series.

[dg7feq]

Now I tried out my yackiemobile card as well.

First of all: It works MUCH better than the old system. So you are on a good way to make a really good product.

The call quality is very good - also when calling the DID.
Numbers were transmitted correctly on in- and outgoing calls (The option to show the DID as a outgoing call number would be a nice feature for the future though).

SMS get trough very fast. Hardly pressed the "send" button when the other phone already beeped.

The online billing is very practical and reacts without any delay.

One issue that i found is that calls to german landlines are not billed correctly.

The rate calculator writes:
You call from : Germany To : Germany
* Local Call : (Germany) $0.59 /mn
Outgoing call :
* Mobile : $0.69 /mn
* Land Line : $0.59 /mn

I made a call to our company landline and found on the bill:
2007-10-29 08:35:03 49367780xxxx GERMANY Ilmenau Thur [Fixed] 29 60 0.69
The call is charged with 69ct/min - which would be correct if called to a mobile.

2nd thing (small issue only): The time between dialing the DID and the first ringing sound is quite long. People who are not used to it would propably give up before the call gets trough.
Maybe there is a way to improve the time to ring a bit.

3rd: The german language of the manual is very bad. I guess you used a online translator software. If you like i can send you a corrected text as a thank you for getting the free SIM-card.

[bbob]

Originally Posted by dg7feq

2nd thing (small issue only): The time between dialing the DID and the first ringing sound is quite long. People who are not used to it would propably give up before the call gets trough.
Maybe there is a way to improve the time to ring a bit.

I noticed the same but I don't think there is an alternative.

for example when I use my pbxes systems with did forward, the caller hears the phone ring 2-3 times and only than will my phone ring. so before I answer the caller might hear the phone ring 4-6 times which could also be to long.

The only other option might be a message saying, please wait while we connect your call, but the problem there might be that to hear that message the caller will be connected and have to pay for the call even if you do not answer the call.

[dg7feq]

Originally Posted by bbob

I noticed the same but I don't think there is an alternative.

for example when I use my pbxes systems with did forward, the caller hears the phone ring 2-3 times and only than will my phone ring. so before I answer the caller might hear the phone ring 4-6 times which could also be to long.

The only other option might be a message saying, please wait while we connect your call, but the problem there might be that to hear that message the caller will be connected and have to pay for the call even if you do not answer the call.

Yes but in your alternative there is at least a ring. Here at the moment there is just dead air.
The old Yackie-card used your 2nd option. It took the call automatically and there was a message "connecting...please wait". This is not a good option as you already noted.

I'm sure the time to wait can be reduced. I have a landline number assigned to my cellphone in germany too (o2 genion). At the beginning it could take up to 15 seconds before it rang. Nowadays there is hardly any delay anymore.

[bbob]

Originally Posted by dg7feq

I'm sure the time to wait can be reduced. I have a landline number assigned to my cellphone in germany too (o2 genion). At the beginning it could take up to 15 seconds before it rang. Nowadays there is hardly any delay anymore.

Difference here is that you are calling to a german number and I asumen you are in germany at that moment. Take any cell phone which is roaming outside their home network and you will notice that it takes some time before the phone rings. This is probably because the call goes to your home provider which you are not logged into, than it will be forwarded to the roaming network you are in. This will cause the delay.

The option of ringing is a valid option but as I said, adding more rings can also make people hangup after 4 rings, before you answer the phone.

[YackieMobile]

Originally Posted by dg7feq

3rd: The german language of the manual is very bad. I guess you used a online translator software. If you like i can send you a corrected text as a thank you for getting the free SIM-card.

If i say that this translation was made by our ( half ) german sales assistante.....you trust me ?

[wolfgang]

Originally Posted by YackieMobile

If i say that this translation was made by our ( half ) german sales assistante.....you trust me ?

I hardly can believe it, I understand the english version much better than the german one. Nevertheless we can handle it and I take the chance to thank you for your offer.

[dg7feq]

Originally Posted by YackieMobile

If i say that this translation was made by our ( half ) german sales assistante.....you trust me ?

ouff... then her half german must be veeery rusty indeed. It is very hard to catch the point of the german text. I can understand only by referring to the english text (and because i know how to use a SIM-card). Well, my proposal for a better text is still valid

Any info regarding the wrong billing for german landlines?

Chris

[YackieMobile]

Just spoke to her......

She need help, her german is gone it's seem.....

[dg7feq]

Originally Posted by YackieMobile

Just spoke to her......

She need help, her german is gone it's seem.....

I sent you a private message with the corrected text.