Can't reach UM, can't reach my UM UK number, no reply to e-mail

[bylo]

Originally Posted by MATHA531

Can somebody explain to me what the highlighted sentence means in simple English?

OK, I'll try: In a few weeks we will discontinue the automatic recharge feature altogether because it is unreliable.

I presume "does not provide reliable service" refers to the multiple credit card charges when everyone's balance went to zero a few days ago.