Can't reach UM, can't reach my UM UK number, no reply to e-mail

[sarunat]

Hi!

just received from UM customer service

Due to a technical problem there have been several unauthorized recharges made at the 27th of april. This concerned customers who had activated the "automatic recharge function".
The amount has already been refunded.
Please deactivate the automatic recharge, for security reasons.
In some weeks, this option will not be available anymore, because it does not provide reliable service.


Kind regards,
Your United Mobile Customer Service

[MATHA531]

Originally Posted by sarunat

Hi!

just received from UM customer service

Due to a technical problem there have been several unauthorized recharges made at the 27th of april. This concerned customers who had activated the "automatic recharge function".
The amount has already been refunded.
Please deactivate the automatic recharge, for security reasons.
In some weeks, this option will not be available anymore, because it does not provide reliable service.


Kind regards,
Your United Mobile Customer Service

Can somebody explain to me what the highlighted sentence means in simple English?

[bylo]

Originally Posted by MATHA531

Can somebody explain to me what the highlighted sentence means in simple English?

OK, I'll try: In a few weeks we will discontinue the automatic recharge feature altogether because it is unreliable.

I presume "does not provide reliable service" refers to the multiple credit card charges when everyone's balance went to zero a few days ago.

[saintsimon]

Hmm, and what about UM? Do they provide a reliable service?

Even, if they are not bankrupt now, a prolonged outage means they don't generate revenue and thus a creeping towards serious trouble.

[rfranzq]

Originally Posted by saintsimon

Even, if they are not bankrupt now, a prolonged outage means they don't generate revenue and thus a creeping towards serious trouble.

There currently is no working method for customers to recharge their accounts [especially if auto-recharge does not work!]. Even if someone wanted to give them money, there is no means to do it.

How could it not be all over?

[inquisitor]

Originally Posted by bylo

OK, I'll try: In a few weeks we will discontinue the automatic recharge feature altogether because it is unreliable.

I presume "does not provide reliable service" refers to the multiple credit card charges when everyone's balance went to zero a few days ago.

I'll try to translate in another version: "As all IT-specialists escaped from the company our billing system went out of control, but we will try to stop it by disabling all functions, that require human maintenance or monitoring."

[VladS]

Why bother keeping the billing system in place?! The UM+ SIMs are dead... The UM423 ones can only receive calls.

It would be a whole lot cheaper to just unplug it.

[bylo]

Originally Posted by inquisitor

I'll try to translate in another version: "As all IT-specialists escaped from the company our billing system went out of control, but we will try to stop it by disabling all functions, that require human maintenance or monitoring."

Ahhh... you must be in management