CelTrek Advertised Rates are Incorrect

djhak · **CelTrek Advertised Rates are Incorrect -** 29-04-2007, 16:27

I have been looking into Celtrek and found the information in the forum very helpful.
I am taking a trip to the Bahamas and (as you all know) most global sims don't work there.
The Celtrek site quotes .19/.29 for incoming/outgoing calls from/to the USA.
Celtrek informed me (via email) that due to a 'bug' in thier system, the rates on the site are wrong.
The rates are actually $1.30/$1.46 for Bahamas/USA calls...over 6x the advertised rate!
caveat emptor!

teothx · 29-04-2007, 21:44

yes...
also for the sms...there are a list of the various world operator where celtrek roam, but the rate are incorrect.
I'll found to send sms on T-Mobile (with celtrek sim) it cost 0.11$, but by e-mail they say that send sms from u.s.a. cost 0.88$....so what's the real cost???

Bossman · 30-04-2007, 01:25

What's the point of advertising incorrect rates? It can't be that difficult to make a change and post the correct thing ASAP. It kind of reminds me of yackie...they posted very good rates initially, and increased the rates (incoming and outgoing) drastically in most of the countries within a few months. BTW, yackie's billing is still "wacky".

srickrode · 30-04-2007, 16:05

I believe Celtrek was actually started by one of the people who left Yackie, maybe Florian Seroussi?

cizake · 03-05-2007, 00:46

Hi Everyone,

I promised myself not to intervene on the board because I believe forums are no market place.

Like DJHAK mentioned we had a different pricing on our rate calculator than price charged on our billing system.

But we have manually added credit to those customers wrongfully charged.

Now problem is fixed. Outgoing call to the US from Bahamas is .29cts and incoming .19cts.

Those prices will remain until further notice.

As you may know prices are based on termination cost + roaming partners. Some prices are based in Euros mostly for European countries.

Euro exchange rate has dramatically changed over the past months. This will impact all providers. For now we maintain our prices.

Best,

Florian

ygeffens · 04-05-2007, 21:20

This is funny...

I clicked on 'cizake' his avatar.
There is a link to his homepage: YackieMobile

Roots revealed (we already knew, I know) ...

Yves

djhak · 06-05-2007, 13:25

Quote:

Originally Posted by cizake

Hi Everyone,

Like DJHAK mentioned we had a different pricing on our rate calculator than price charged on our billing system.

Now problem is fixed. Outgoing call to the US from Bahamas is .29cts and incoming .19cts.

Those prices will remain until further notice.

Thank you for that info.
So you are saying that the rates shown on the website are correct now?
.29/.19 is the actual cost and not the $1.30/$1.46?

djhak · 15-07-2007, 23:47

Just so everyone knows...I finally had my trip to the Bahamas and used the Celtrek card.
Worked very well. No text messages, but I knew that going in.
The rates charged were the very low rates advertised on the website.
$.29 outgoing to the USA and $.19 incoming.
VERY reasonable.
I know I was skeptical about them after the info I got and the Yackie connection had others suspicious.
I just wanted to let everyone know that I was very pleased. I could not completely figure out the billing...seemed that all outgoing calls were charged twice, but one of the charges was only a few cents.
My most expensive call was under $4 for a 13-14 minute call.

Bossman · 16-07-2007, 02:30

Thanks for the update djhak. They seem to have very good rates in countries where almost every other sim is charging a lot. Most of the caribbean for example. Of course, nothing is guaranteed.

DRNewcomb · 16-07-2007, 13:53

Quote:

Originally Posted by djhak

I could not completely figure out the billing...seemed that all outgoing calls were charged twice, but one of the charges was only a few cents.

There seems to be two charges for outgoing:
1. Incoming call to the mobile and,
2. The outgoing call from the switch to whomever you are calling.
The problem I found is that while their system keeps telling you to not hang up but rather press "***" (or something like that) to make a follow-on call; this is really more expensive since (unless the number is in your speed dial list) all the time you are entering the follow-on call the meter is still running on your incoming connection.

	(#1)
djhak (Offline) Junior Member Amateur Member Posts: 19 Join Date: 29 Apr 2007 Location: Pennsylvania Country:	CelTrek Advertised Rates are Incorrect - 29-04-2007, 16:27 I have been looking into Celtrek and found the information in the forum very helpful. I am taking a trip to the Bahamas and (as you all know) most global sims don't work there. The Celtrek site quotes .19/.29 for incoming/outgoing calls from/to the USA. Celtrek informed me (via email) that due to a 'bug' in thier system, the rates on the site are wrong. The rates are actually $1.30/$1.46 for Bahamas/USA calls...over 6x the advertised rate! caveat emptor!

	(#2)
teothx (Offline) Junior Member Amateur Member Posts: 27 Join Date: 31 Mar 2007 Location: Milan Country:	29-04-2007, 21:44 yes... also for the sms...there are a list of the various world operator where celtrek roam, but the rate are incorrect. I'll found to send sms on T-Mobile (with celtrek sim) it cost 0.11$, but by e-mail they say that send sms from u.s.a. cost 0.88$....so what's the real cost??? MY PHONE: • Nokia N95 SIM CARDS: • International: My Cherry Mobile, Oneroam, United Mobile • Italy: Vodafone, Tim, 3, Wind, CoopVoce, UnoMobile • United Kingdom: O2, Vodafone

	(#3)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	30-04-2007, 01:25 What's the point of advertising incorrect rates? It can't be that difficult to make a change and post the correct thing ASAP. It kind of reminds me of yackie...they posted very good rates initially, and increased the rates (incoming and outgoing) drastically in most of the countries within a few months. BTW, yackie's billing is still "wacky". Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile

	(#4)
srickrode (Offline) Junior Member Amateur Member Posts: 16 Join Date: 16 Aug 2006 Location: NH, USA Country:	30-04-2007, 16:05 I believe Celtrek was actually started by one of the people who left Yackie, maybe Florian Seroussi?

	(#5)
cizake (Offline) DEALER Official Member Posts: 48 Join Date: 29 May 2006 Location: Fort Lauderdale, Fl Country:	03-05-2007, 00:46 Hi Everyone, I promised myself not to intervene on the board because I believe forums are no market place. Like DJHAK mentioned we had a different pricing on our rate calculator than price charged on our billing system. But we have manually added credit to those customers wrongfully charged. Now problem is fixed. Outgoing call to the US from Bahamas is .29cts and incoming .19cts. Those prices will remain until further notice. As you may know prices are based on termination cost + roaming partners. Some prices are based in Euros mostly for European countries. Euro exchange rate has dramatically changed over the past months. This will impact all providers. For now we maintain our prices. Best, Florian

	(#6)
ygeffens (Offline) Senior Member Prepaid Fan Posts: 160 Join Date: 12 Jan 2007 Location: Arendonk, Belgium Country:	04-05-2007, 21:20 This is funny... I clicked on 'cizake' his avatar. There is a link to his homepage: YackieMobile Roots revealed (we already knew, I know) ... Yves Sim: Belgium: Proximus Smart+ 15 (+32 496 contract) Voip: Weepee-voip.be Phones: Apple iPhone 32Gb 5S

	(#8)
djhak (Offline) Junior Member Amateur Member Posts: 19 Join Date: 29 Apr 2007 Location: Pennsylvania Country:	15-07-2007, 23:47 Just so everyone knows...I finally had my trip to the Bahamas and used the Celtrek card. Worked very well. No text messages, but I knew that going in. The rates charged were the very low rates advertised on the website. $.29 outgoing to the USA and $.19 incoming. VERY reasonable. I know I was skeptical about them after the info I got and the Yackie connection had others suspicious. I just wanted to let everyone know that I was very pleased. I could not completely figure out the billing...seemed that all outgoing calls were charged twice, but one of the charges was only a few cents. My most expensive call was under $4 for a 13-14 minute call.

	(#9)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	16-07-2007, 02:30 Thanks for the update djhak. They seem to have very good rates in countries where almost every other sim is charging a lot. Most of the caribbean for example. Of course, nothing is guaranteed. Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile