Quote:
Originally Posted by hkr
On 16th April I sent a ticket to the UM customer service regarding the breakdown of service.
Today (5th May) they sent me an e-mail reply:
Dear Customer,
Since 04/15/2009 we are suffering from a complete outage of the +44 platform. We are working on a solution of this problem with all our effort.
With best regards
United Mobile Customer Service
Are they trying to catch up with tickets?
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Probably, I sent a ticket on April 20th and got a canned reply which has been augmented with the following disclaimer:
Due to a high volume of requests, it might take some days until your request will be answered. Thank you for your understanding.
As of yet there's been no reply.