Want to Cancel Blau Data Plan, Need Help From Someone Who Reads German

lizzie1955

I have a 30 day flat rate data plan from Blau.de. I just got back to the US from Germany and want to cancel the data plan. Unfortunately, I can't read German so can't figure out how to cancel. Help would be appreciated. Thanks!

inquisitor · 10-06-2010, 23:33

According to the German prepaid wiki you can disable the data flat through the voice menu at 1155. Since this site and blau.de lack any further information on the structure of the voice menu I can't provide detailed instructions.

dg7feq · 11-06-2010, 09:39

Quote:

Originally Posted by inquisitor

According to the German prepaid wiki you can disable the data flat through the voice menu at 1155. Since this site and blau.de lack any further information on the structure of the voice menu I can't provide detailed instructions.

its explained here:
blau.de - UMTS und GPRS Prepaid Daten-Flatrate für Internet auf Handy oder Laptop

dial 1155
press 8 for options
press 2 for cancel data flat
press 1 to confirm
you will get a SMS when cancellation is successful.

Chris

lizzie1955 · 11-06-2010, 14:50

Thank you both!

lizzie1955 · 12-06-2010, 14:13

Chris,

I'm still having problems. The instructions seem straighforward and easy enough but when I dial 1155, the call goes through, there is an automated message that I don't understand and then the call disconnects. I wish I knew what I am doing wrong.

inquisitor · 12-06-2010, 14:21

Are you actually in Germany? In case you're not, this service number may not be reachable from abroad.

lizzie1955 · 12-06-2010, 15:47

I'm back in the US.

inquisitor · 12-06-2010, 21:08

Then you should contact customer care through the contact form and ask them to disable your "Daten-Flatrate", since you can't call 1155 from the US.

inquisitor · 12-06-2010, 22:37

P.S.: If your credit is lower than € 19.80 the data plan will be disabled at the beginning of the next billing period automatically anyway, so you don't need to take any action.

lizzie1955 · 13-06-2010, 14:05

That's good to know. I thought they would debit the credit card I have on file... I sent the e-mail yesterday. I figure the worst that can happen is I'll keep it until I get back to Germany in September.

	(#1)
lizzie1955 (Offline) Senior Member Prepaid Fan Posts: 100 Join Date: 20 Aug 2007 Country:	Want to Cancel Blau Data Plan, Need Help From Someone Who Reads German - 10-06-2010, 19:05 I have a 30 day flat rate data plan from Blau.de. I just got back to the US from Germany and want to cancel the data plan. Unfortunately, I can't read German so can't figure out how to cancel. Help would be appreciated. Thanks!

	(#2)
inquisitor (Offline) Senior Member Prepaid Professionist Posts: 1,399 Join Date: 15 Nov 2006 Country:	10-06-2010, 23:33 According to the German prepaid wiki you can disable the data flat through the voice menu at 1155. Since this site and blau.de lack any further information on the structure of the voice menu I can't provide detailed instructions. terminals: Samsung: Galaxy S5 DuoS (G900FD); BLU: Win HD LTE; Nokia: 1200; Asus: Fonepad 7 ME372CG; Huawei data: E3372, Vodafone R201, K3765, E1762; postpaid: O2 on Business XL; prepaid: DE: Aldi Talk, Lidl; UK: 3; BG: MTel, vivacom; RU: MTS; RS: MTS; UAE: du Tourist SIM; INT'L: toggle mobile VoIP: sipgate.de (German DID); sipgate.co.uk (British DID); ukddi.com (British DID); sipcall.ch (Swiss DID); megafon.bg (Bulgarian DID); InterVoip.com

	(#4)
lizzie1955 (Offline) Senior Member Prepaid Fan Posts: 100 Join Date: 20 Aug 2007 Country:	11-06-2010, 14:50 Thank you both!

	(#5)
lizzie1955 (Offline) Senior Member Prepaid Fan Posts: 100 Join Date: 20 Aug 2007 Country:	12-06-2010, 14:13 Chris, I'm still having problems. The instructions seem straighforward and easy enough but when I dial 1155, the call goes through, there is an automated message that I don't understand and then the call disconnects. I wish I knew what I am doing wrong.

	(#6)
inquisitor (Offline) Senior Member Prepaid Professionist Posts: 1,399 Join Date: 15 Nov 2006 Country:	12-06-2010, 14:21 Are you actually in Germany? In case you're not, this service number may not be reachable from abroad. terminals: Samsung: Galaxy S5 DuoS (G900FD); BLU: Win HD LTE; Nokia: 1200; Asus: Fonepad 7 ME372CG; Huawei data: E3372, Vodafone R201, K3765, E1762; postpaid: O2 on Business XL; prepaid: DE: Aldi Talk, Lidl; UK: 3; BG: MTel, vivacom; RU: MTS; RS: MTS; UAE: du Tourist SIM; INT'L: toggle mobile VoIP: sipgate.de (German DID); sipgate.co.uk (British DID); ukddi.com (British DID); sipcall.ch (Swiss DID); megafon.bg (Bulgarian DID); InterVoip.com

	(#7)
lizzie1955 (Offline) Senior Member Prepaid Fan Posts: 100 Join Date: 20 Aug 2007 Country:	12-06-2010, 15:47 I'm back in the US.

	(#8)
inquisitor (Offline) Senior Member Prepaid Professionist Posts: 1,399 Join Date: 15 Nov 2006 Country:	12-06-2010, 21:08 Then you should contact customer care through the contact form and ask them to disable your "Daten-Flatrate", since you can't call 1155 from the US. terminals: Samsung: Galaxy S5 DuoS (G900FD); BLU: Win HD LTE; Nokia: 1200; Asus: Fonepad 7 ME372CG; Huawei data: E3372, Vodafone R201, K3765, E1762; postpaid: O2 on Business XL; prepaid: DE: Aldi Talk, Lidl; UK: 3; BG: MTel, vivacom; RU: MTS; RS: MTS; UAE: du Tourist SIM; INT'L: toggle mobile VoIP: sipgate.de (German DID); sipgate.co.uk (British DID); ukddi.com (British DID); sipcall.ch (Swiss DID); megafon.bg (Bulgarian DID); InterVoip.com

	(#9)
inquisitor (Offline) Senior Member Prepaid Professionist Posts: 1,399 Join Date: 15 Nov 2006 Country:	12-06-2010, 22:37 P.S.: If your credit is lower than € 19.80 the data plan will be disabled at the beginning of the next billing period automatically anyway, so you don't need to take any action. terminals: Samsung: Galaxy S5 DuoS (G900FD); BLU: Win HD LTE; Nokia: 1200; Asus: Fonepad 7 ME372CG; Huawei data: E3372, Vodafone R201, K3765, E1762; postpaid: O2 on Business XL; prepaid: DE: Aldi Talk, Lidl; UK: 3; BG: MTel, vivacom; RU: MTS; RS: MTS; UAE: du Tourist SIM; INT'L: toggle mobile VoIP: sipgate.de (German DID); sipgate.co.uk (British DID); ukddi.com (British DID); sipcall.ch (Swiss DID); megafon.bg (Bulgarian DID); InterVoip.com

	(#10)
lizzie1955 (Offline) Senior Member Prepaid Fan Posts: 100 Join Date: 20 Aug 2007 Country:	13-06-2010, 14:05 That's good to know. I thought they would debit the credit card I have on file... I sent the e-mail yesterday. I figure the worst that can happen is I'll keep it until I get back to Germany in September.