Travelsimshop not answering refund request

travelcat · **Travelsimshop not answering refund request -** 21-12-2007, 10:20

I purchased a global sim card from travelsimshop in August. It allowed one outgoing call, but never worked for incoming calls. They went and canceled the card (I hadn't requested this), but have never refunded my money. I have created 3 support tickets with increasing levels of severity and they have never bothered to reply to me. I bought it with paypal. All I want is a refund of the purchase price plus the remaining balance on the sim card. Any ideas how to get them to cough up the money they now owe me?

Bossman · 21-12-2007, 12:25

Is this an IOM based 07624/07924 number? If it is, you bought at the wrong time. They went out of business around that time. I had a freeGlobalsim card that had the same issue. Hopefully you did not have too much credit on it(Don't topup any of these sim cards unless you have to). It's one of those things where you just count your losses and move on.

Quote:

Originally Posted by travelcat

I purchased a global sim card from travelsimshop in August. It allowed one outgoing call, but never worked for incoming calls. They went and canceled the card (I hadn't requested this), but have never refunded my money. I have created 3 support tickets with increasing levels of severity and they have never bothered to reply to me. I bought it with paypal. All I want is a refund of the purchase price plus the remaining balance on the sim card. Any ideas how to get them to cough up the money they now owe me?

dg7feq · 22-12-2007, 11:25

Quote:

Originally Posted by Bossman

Is this an IOM based 07624/07924 number?

Travelsimshop sells estonian SIM-cards.

snaimon · **Website not working? -** 26-12-2007, 19:58

1400 EST (~ 2000 MEZ) - travelsimshop.com is not loading for me. Are they still in business or is it just my internet connection? Obviously, I can access this site.

Stan

snaimon · **site working now - 1830 EST -** 27-12-2007, 00:33

Either back up now or my employer, the US War Department, is blocking the site. I got a timeout message.

Stan

GSM_student · 27-12-2007, 04:12

Hi snaimon. They are still in business and the SIM is working. probably is your connection.

Effendi · 27-12-2007, 11:39

The website works perfectly, I also recharged my simcard a couple of days ago, all went flawlessly. It's also strange that they are not answering to travelcat, usually Andreas of Travelsim is a very kind person and answers promptly... maybe he's on the mountains skiing for Christmas holidays!

fedeprovenza · 22-02-2008, 00:27

I've bought 1 travelsim one week ago but i'm waiting for again. Is it normal for you?

my 2 um+ arrived in 2 days

AndreA · 22-02-2008, 01:40

Quote:

Originally Posted by fedeprovenza

I've bought 1 travelsim one week ago but i'm waiting for again. Is it normal for you?

Yes, a week / ten days is a right time for an international mail.

synopsis · **port your number -** 22-02-2008, 05:27

I just came across this link...i don't know what the small fee is..but if anyone is still interested in keeping their IOM SIMS..
http://www.newswiretoday.com/news/30254/

	(#1)
travelcat (Offline) Junior Member Newbie Posts: 1 Join Date: 21 Dec 2007 Country:	Travelsimshop not answering refund request - 21-12-2007, 10:20 I purchased a global sim card from travelsimshop in August. It allowed one outgoing call, but never worked for incoming calls. They went and canceled the card (I hadn't requested this), but have never refunded my money. I have created 3 support tickets with increasing levels of severity and they have never bothered to reply to me. I bought it with paypal. All I want is a refund of the purchase price plus the remaining balance on the sim card. Any ideas how to get them to cough up the money they now owe me?

	(#4)
snaimon (Offline) Senior Member Prepaid Specialist Posts: 898 Join Date: 17 Mar 2004 Location: Richmond, VA USA Country:	Website not working? - 26-12-2007, 19:58 1400 EST (~ 2000 MEZ) - travelsimshop.com is not loading for me. Are they still in business or is it just my internet connection? Obviously, I can access this site. Stan Phones: DASH V3 (3) Service: US T-MO post paid (2) - US T-MO prepaid (2) - UM+ - TravelSIM DE SIMYO - DE SUNSIM T-Mobile DE Calling Cards: Onesuite Enjoyprepaid AT&T MCI Mobivox

	(#5)
snaimon (Offline) Senior Member Prepaid Specialist Posts: 898 Join Date: 17 Mar 2004 Location: Richmond, VA USA Country:	site working now - 1830 EST - 27-12-2007, 00:33 Either back up now or my employer, the US War Department, is blocking the site. I got a timeout message. Stan Phones: DASH V3 (3) Service: US T-MO post paid (2) - US T-MO prepaid (2) - UM+ - TravelSIM DE SIMYO - DE SUNSIM T-Mobile DE Calling Cards: Onesuite Enjoyprepaid AT&T MCI Mobivox

	(#6)
GSM_student (Offline) Junior Member Amateur Member Posts: 29 Join Date: 22 Apr 2007 Country:	27-12-2007, 04:12 Hi snaimon. They are still in business and the SIM is working. probably is your connection.

	(#7)
Effendi (Offline) The great Dictator! Prepaid Prophet Posts: 2,487 Join Date: 13 Jan 2004 Location: Trieste/Trst Country:	27-12-2007, 11:39 The website works perfectly, I also recharged my simcard a couple of days ago, all went flawlessly. It's also strange that they are not answering to travelcat, usually Andreas of Travelsim is a very kind person and answers promptly... maybe he's on the mountains skiing for Christmas holidays! Working Prepaids: IT: Wind, Vodafone IT, UNO Mobile; SM: Prima; UK: 3, Virgin; INT: TravelSIM, Truphone. Deceased Prepaids: CZ: Oskar, Eurotel; SK: Orange; DE: E-Plus, Aldi, Simyo; GE: Geocell; AM: Armentel; PL: Heyah, Plus; LT: Tele2; LV: Amigo; EE: Elisa; UA: Kyivstar; NZ: Vodafone; INT: UM, UM+, ICQSim. GSM/3G Phones: Nokia Lumia 630 dual sim

	(#8)
fedeprovenza (Offline) Senior Member Prepaid Expert Posts: 282 Join Date: 28 Jul 2007 Location: Garda lake (south-west) Country:	22-02-2008, 00:27 I've bought 1 travelsim one week ago but i'm waiting for again. Is it normal for you? my 2 um+ arrived in 2 days [COLOR="Magenta"]"Working" PrePaids: Wind, Vodafone, CoopVoce, , Travelsim (2), 02 Irish (2) My best sim?--> Wind +39-328 My phones: Samsung Galaxy Next S5570

	(#10)
synopsis (Offline) Junior Member Amateur Member Posts: 12 Join Date: 02 Oct 2007 Country:	port your number - 22-02-2008, 05:27 I just came across this link...i don't know what the small fee is..but if anyone is still interested in keeping their IOM SIMS.. http://www.newswiretoday.com/news/30254/