UM balance problem

swancity · **UM balance problem -** 16-02-2007, 05:49

Hi, does anybody have same problem as mine? anyone knows what happend with UM?
my balance suddenly became 0 euro, supposed to have about 20 euro or so.I just ckecked a few days ago.
Today I checked and it's 0 balance, saw lots of sms sent ,they were charged and and refunded, I did sent sms but only 2 or 3 , not 14 or so sms .so if they were refunded, the amount should be credited.

I topped up before I went on my vacation in Aug 06, I know it won't expiry a few more months. unless it expire 6 months time instead of 9 months.
anyway, thanks if anyone knows, I sent email to CS but still waiting.

Effendi · 16-02-2007, 09:57

It expires if you don't use it for 9 months, not if you don't refill it. So surely that's not the problem. The only way to discover what's wrong is to contact them...

prion · 16-02-2007, 10:04

It should be ok now....

Bossman · 16-02-2007, 11:05

Yes. It's okay now as I mentioned in the other thread about Globalsim. They confirmed it's just a glitch on their website.

swancity · **UM balance inquiry -** 17-02-2007, 00:53

yeah, it's been restored, technical problem .they sure reply my email fast.

	(#1)
swancity (Offline) Junior Member Amateur Member Posts: 13 Join Date: 11 Mar 2005 Location: Canada Country:	UM balance problem - 16-02-2007, 05:49 Hi, does anybody have same problem as mine? anyone knows what happend with UM? my balance suddenly became 0 euro, supposed to have about 20 euro or so.I just ckecked a few days ago. Today I checked and it's 0 balance, saw lots of sms sent ,they were charged and and refunded, I did sent sms but only 2 or 3 , not 14 or so sms .so if they were refunded, the amount should be credited. I topped up before I went on my vacation in Aug 06, I know it won't expiry a few more months. unless it expire 6 months time instead of 9 months. anyway, thanks if anyone knows, I sent email to CS but still waiting.

	(#2)
Effendi (Offline) The great Dictator! Prepaid Prophet Posts: 2,487 Join Date: 13 Jan 2004 Location: Trieste/Trst Country:	16-02-2007, 09:57 It expires if you don't use it for 9 months, not if you don't refill it. So surely that's not the problem. The only way to discover what's wrong is to contact them... Working Prepaids: IT: Wind, Vodafone IT, UNO Mobile; SM: Prima; UK: 3, Virgin; INT: TravelSIM, Truphone. Deceased Prepaids: CZ: Oskar, Eurotel; SK: Orange; DE: E-Plus, Aldi, Simyo; GE: Geocell; AM: Armentel; PL: Heyah, Plus; LT: Tele2; LV: Amigo; EE: Elisa; UA: Kyivstar; NZ: Vodafone; INT: UM, UM+, ICQSim. GSM/3G Phones: Nokia Lumia 630 dual sim

	(#3)
prion (Offline) Senior Member Prepaid Pioneer Posts: 589 Join Date: 01 May 2006 Location: Greece Country:	16-02-2007, 10:04 It should be ok now....

	(#4)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	16-02-2007, 11:05 Yes. It's okay now as I mentioned in the other thread about Globalsim. They confirmed it's just a glitch on their website. Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile

	(#5)
swancity (Offline) Junior Member Amateur Member Posts: 13 Join Date: 11 Mar 2005 Location: Canada Country:	UM balance inquiry - 17-02-2007, 00:53 yeah, it's been restored, technical problem .they sure reply my email fast.