Germany: Changes To Prepaid Expiration

Motel75 · 28-11-2006, 14:17

According to a recent German court decision, prepaid credit may not expire; customers have a right to their money back on account expiration. So far, Vodafone and O2 have changed their prepaid offers as a result: Vodafone CallYa cards no longer have a specific expiration date unless credit drops to zero, and it is enough that the account remains active and is topped up at least once a year; this is especially good news for CallYa Compact, which previously offered low rates in exchange for a 92-day non-additive account validity. Now the user needs only to maintain sufficient credit and top up at least once a year. O2 has alsi changed its policies, and T-Mobile and E-Plus are looking at implementing similar changes.

Here's an article in German summarizing the current situation:
http://www.zdnet.de/news/tkomm/0,390...9149309,00.htm

andy · 28-11-2006, 15:56

aha!

Can this be retrospectively applied for? My Vodafone ran out in September with about ?15 credit on it, maybe about 3 days before I went to top it up.

dg7feq · 28-11-2006, 17:27

Quote:

Originally Posted by andy

aha!

Can this be retrospectively applied for? My Vodafone ran out in September with about ?15 credit on it, maybe about 3 days before I went to top it up.

If the cards credit already expired its a subject of discussing wth the customer care hotline. It was told that some people successfully reactiveted the money, some could transfer it to a german bank account and some were not successful at all.

Chris

Motel75 · 28-11-2006, 19:34

Vodafone SIMs have an unofficial 3-month period after they expire before they can never be reactivated. They won't register on the network, but customer service can bring them back (most typically, you go to a Vodafone store and top up). Sounds like you might be able to send them an e-mail to get them to reactivate it.

andy · 28-11-2006, 20:40

Thanks. They auto-responded my email, and say they'll reply soon

andy · 05-12-2006, 11:37

reaktiviert! -

Thank you for your email.

Today we have reconnected your CallYa number. We will give you a credit memo of 15,20 Euro. You will find it on your CallYa card.

dg7feq · 05-12-2006, 12:33

Quote:

Originally Posted by andy

reaktiviert! -

Thank you for your email.

Today we have reconnected your CallYa number. We will give you a credit memo of 15,20 Euro. You will find it on your CallYa card.

good to hear

Chris

andy · 05-12-2006, 13:08

Thanks to you both for the info about this.
__

Now I've registered for online access to account details, and I'm just browsing around, and ...

I was about to apply for ReiseVerspechen (Passport), but ...

Have Vodafone altered international or roaming tariffs? I found this -
http://www.vodafone.de/privat/mobil_...and/60214.html

- and from the pop-up box on there it seems that there are different tariffs listed for local landline, local mobiles, calls to Germany, from each of over 100 networks. I'd be quite tempted to believe that these were all out of date, but the exchange rate for British Pounds says as at 4.12.2006, and there are quoted rates for videotelephone (which didn't exist a while back)

Strangely, if correct, it appears that some roaming in UK is cheaper on other networks than on Vodafone UK, and maybe cheaper than the rates on Passport with Vodafone Germany

dg7feq · 05-12-2006, 15:12

Quote:

Originally Posted by andy

Thanks to you both for the info about this.
__

Now I've registered for online access to account details, and I'm just browsing around, and ...

I was about to apply for ReiseVerspechen (Passport), but ...

Have Vodafone altered international or roaming tariffs? I found this -
http://www.vodafone.de/privat/mobil_...and/60214.html

These are the old direct roaming rates.
As far as i know you can not get them anymore with any new card from vodafone.
My parents still use these rates on their contract from 1996 though

andy · 05-12-2006, 16:13

Quote:

Originally Posted by dg7feq

These are the old direct roaming rates.
As far as i know you can not get them anymore with any new card from vodafone.
My parents still use these rates on their contract from 1996 though

A bit cheaper then - especially free 0800 calls in some countries (but not Orange here any more)

I called 12225 for options set-up, before realising it wasn't free like 22922, so I'll do it online - charged €1.49, the expected tariff, not as listed there

- but the thing is, that 818 page is definitely dated Dezember 2006 (maybe the RoamingPlus tariff is different ???) - on the other hand another page dated Nov 06 mentions Vodafone Sweden, which has been Telenor for months

Edit - I think these are the tariffs for the RoamingPlus option, which need bank details registered, so would only be available to German residents

	(#1)
Motel75 (Offline) Senior Member Prepaid Pioneer Posts: 573 Join Date: 15 Jun 2006 Location: Berlin Country:	28-11-2006, 14:17 According to a recent German court decision, prepaid credit may not expire; customers have a right to their money back on account expiration. So far, Vodafone and O2 have changed their prepaid offers as a result: Vodafone CallYa cards no longer have a specific expiration date unless credit drops to zero, and it is enough that the account remains active and is topped up at least once a year; this is especially good news for CallYa Compact, which previously offered low rates in exchange for a 92-day non-additive account validity. Now the user needs only to maintain sufficient credit and top up at least once a year. O2 has alsi changed its policies, and T-Mobile and E-Plus are looking at implementing similar changes. Here's an article in German summarizing the current situation: http://www.zdnet.de/news/tkomm/0,390...9149309,00.htm Current DE: Vodafone, Netzklub; PL: Klucz, Virgin; UK: Giffgaff, Vodafone; US: T-Mobile; CA: 7-Eleven; IT: Vodafone; UA: Kyivstar; FR: Bouygues; GR: Vodafone Former DE: Vodafone, T-Mobile, O2, Blauworld, 01051mobile, Solomo, Lycamobile, Simyo, Congstar, Fonic, Edeka Mobile, Lidl Mobile; PL: Heyah, Era, Virgin, Sami Swoi, Orange, POP, iPlus, Carrefour Mova, Telepin Mobi, Play, Lycamobile, T-Mobile; UK: Vodafone, T-Mobile, Virgin; US: T-Mobile, AT&T, Lycamobile; CZ: Vodafone, Oskar; ES: Lebara; GR: Vodafone, Wind; UA: Vodafone; IL: Orange; TR: Turkcell

	(#2)
andy (Offline) Senior Member Prepaid Prophet Posts: 2,128 Join Date: 10 Dec 2004 Country:	28-11-2006, 15:56 aha! Can this be retrospectively applied for? My Vodafone ran out in September with about ?15 credit on it, maybe about 3 days before I went to top it up.

	(#4)
Motel75 (Offline) Senior Member Prepaid Pioneer Posts: 573 Join Date: 15 Jun 2006 Location: Berlin Country:	28-11-2006, 19:34 Vodafone SIMs have an unofficial 3-month period after they expire before they can never be reactivated. They won't register on the network, but customer service can bring them back (most typically, you go to a Vodafone store and top up). Sounds like you might be able to send them an e-mail to get them to reactivate it. Current DE: Vodafone, Netzklub; PL: Klucz, Virgin; UK: Giffgaff, Vodafone; US: T-Mobile; CA: 7-Eleven; IT: Vodafone; UA: Kyivstar; FR: Bouygues; GR: Vodafone Former DE: Vodafone, T-Mobile, O2, Blauworld, 01051mobile, Solomo, Lycamobile, Simyo, Congstar, Fonic, Edeka Mobile, Lidl Mobile; PL: Heyah, Era, Virgin, Sami Swoi, Orange, POP, iPlus, Carrefour Mova, Telepin Mobi, Play, Lycamobile, T-Mobile; UK: Vodafone, T-Mobile, Virgin; US: T-Mobile, AT&T, Lycamobile; CZ: Vodafone, Oskar; ES: Lebara; GR: Vodafone, Wind; UA: Vodafone; IL: Orange; TR: Turkcell

	(#5)
andy (Offline) Senior Member Prepaid Prophet Posts: 2,128 Join Date: 10 Dec 2004 Country:	28-11-2006, 20:40 Thanks. They auto-responded my email, and say they'll reply soon

	(#6)
andy (Offline) Senior Member Prepaid Prophet Posts: 2,128 Join Date: 10 Dec 2004 Country:	05-12-2006, 11:37 reaktiviert! - Thank you for your email. Today we have reconnected your CallYa number. We will give you a credit memo of 15,20 Euro. You will find it on your CallYa card.

	(#8)
andy (Offline) Senior Member Prepaid Prophet Posts: 2,128 Join Date: 10 Dec 2004 Country:	05-12-2006, 13:08 Thanks to you both for the info about this. __ Now I've registered for online access to account details, and I'm just browsing around, and ... I was about to apply for ReiseVerspechen (Passport), but ... Have Vodafone altered international or roaming tariffs? I found this - http://www.vodafone.de/privat/mobil_...and/60214.html - and from the pop-up box on there it seems that there are different tariffs listed for local landline, local mobiles, calls to Germany, from each of over 100 networks. I'd be quite tempted to believe that these were all out of date, but the exchange rate for British Pounds says as at 4.12.2006, and there are quoted rates for videotelephone (which didn't exist a while back) Strangely, if correct, it appears that some roaming in UK is cheaper on other networks than on Vodafone UK, and maybe cheaper than the rates on Passport with Vodafone Germany