Paytoo mobile Sim Card

[ygeffens]

Originally Posted by PaytooMobileCS

We welcome everyone's feedback, negative or positive, as this is an open forum where information should flow freely. It is important to note that in order to protect everyone's privacy in the forums, we often reply by Private Message so please make sure to check that section of your site to ensure that you are not missing any feedback we are providing you.

We do, but in my case it took you just 4 weeks to read my PM. Just hours after making our conversation public, you respond. Coincidence?

Originally Posted by PaytooMobileCS

It is important to keep in mind that everyone's account situation is different and 1 customer may not receive the same offering as another, based on circumstances surrounding their original subscription.

May I remind you of what you wrote here in a reply to borjeg:

Originally Posted by borjeg View Post
So, do all old Yackie card owners get new Paytoo cards?

I'm just reading the word "all", in your reply, right?
The fact that I initally got my card for free, but then added credit to it can't be the issue here, can it? And I'm talking two cards in an identical situation, both were added credit by us. I informed you about that in my PM.

We give each customer the individual attention they deserve. Please continue posting your opinions freely in the forum, but bare in mind that the best way to get assistance with your individual account is by sending a Private Message or contacting customer service and speaking to one of our representatives.

No comment on this, please think again about what you do, and what you say. Some people don't forget that easy, I'm one of them.

Mods: Not as borjeg (sorry mate) I will keep my mouth shut, and will not start a war

Yves

[PaytooMobileCS]

Dear Mr. Geffens,

We apologize that you have had a negative experience with us thus far. We truly do strive to bring you the best in Customer Service & Intl Roaming SIM services. We have worked tirelessly on improving our product to ensure a high quality of service & stability.

During the upgrade certain policies and procedures were still being formulated and outdated information may have been communicated in the past. We sincerely appreciate you baring with us during this transition.

We are sure you will be happy with our new product and wanted to follow up to let you know that your SIMs have been prepared for shipment and should leave our warehouse in the next 24 hrs. Once they have been confirmed shipped, we will provide you the Tracking #s for both SIMs.

Thank you again for your feedback and patience.

Paytoo Mobile
Customer Service Department

[Carina]

I write this message hopefully someone in charge would do something.

I have a reseller account on Paytoo - We make your money mobile and i wanted to withdraw money from my own account.SURPRISE!!!!For more than a week nobody from paytoomobile is likely to answer nor help.It's a considerable sum of money, their limit is 500 /week so I think they did this on purpose so money can cumulate and than disappear.
Just like epassporte!
I wonder there is nobody capable to help and not steal?I need an advice if possible,
Thank you in advance

[christophe]

Since end february, sims are not registered on networks over the roaming zone announced.

Support of YackieMobile informs that they don't communicate yet about restarting mobile services.
All other services still working like DID numbers, forwarding options and Paytoo financial services.

Did you have any news or informations about this?
Thank You.

[Bossman]

It does not seem like their website has been updated in a while. For at least a month, the GSM rates page has been non-functional. And I agree that, a call to any of their support numbers is never answered. I only have a little credit on mine, and I will use it up when I travel to out of the country next week. My sim still registers here in the US.

Originally Posted by christophe

Since end february, sims are not registered on networks over the roaming zone announced.

Support of YackieMobile informs that they don't communicate yet about restarting mobile services.
All other services still working like DID numbers, forwarding options and Paytoo financial services.

Did you have any news or informations about this?
Thank You.

[Bossman]

You are correct. Looks like I will not be getting a chance to use up my remaining credit on this trip as I had planed. LOL! While the sim registers fine here, incoming calls and outgoing calls do not work. I will not waste my time trying to contact support. Seriously, I really do not think most folks here use yackie/paytoo anyway.

Originally Posted by christophe

Since end february, sims are not registered on networks over the roaming zone announced.

Support of YackieMobile informs that they don't communicate yet about restarting mobile services.
All other services still working like DID numbers, forwarding options and Paytoo financial services.

Did you have any news or informations about this?
Thank You.

[Bossman]

I just got confirmation from them that they have discontinued their mobile phone service. I had to call the customer service number on Yackie website, since the one on the paytoo website will not load, due to the certificate being expired. I guess that explains why the mobile rates page will not load.

It's insane that they did this without making an effort to contact their customers. As usual, I always make sure I have minimal credit on these sim cards. So,that my loss is minimal.

[dg7feq]

well, how many SIM cards did we get from yackie/paytoo since the beginning of their service? was it 3 or 4? so... i didnt expect much from them anymore...

[Bossman]

Yeah. More like 5 - 6 sim cards. LOL! Obviously customer service does not mean anything to them. Geez! A simple email would have at least been better than nothing at all.

Originally Posted by dg7feq

well, how many SIM cards did we get from yackie/paytoo since the beginning of their service? was it 3 or 4? so... i didnt expect much from them anymore...

[christophe]

sim cards are desactivated. balance is transfered for voip calls